Walk-in | Collection Team Lead (Tele Collections)

Baroda Global Shared Service; Gandhinagar; On-site; INR 500,000 - 750,000; Full time

Job summary

Baroda Global Shared Service is seeking a skilled Collections Team Lead to manage end-to-end collections for secured and unsecured lending. You will handle customer queries, work with bankers and partners to drive growth, and track delinquency by bucket using DPD metrics.

The role requires experience in retail loan collections, process improvement, and a mandatory DRA certification. You will coordinate across departments to resolve issues and present MIS reports, ensuring compliance with legal

Qualifications

• Minimum one year of team handling experience.
• Knowledge in Retail Loans collections/ contact center.
• Experience in process improvement.
• DRA certification is mandatory.

Responsibilities

• Manage end-to-end collections for secured/unsecured lending.
• Handle customer queries and complaints with efficient redressal.
• Collaborate with bankers and channel partners to drive business growth.
• Track delinquency by bucket/DPD and focus on non-starters.
• Review account allocations and collections targets with agencies/in-house team.
• Follow up with default customers through a dedicated team.
• Ensure agencies/executives adhere to legal guidelines.

Skills

Team management

Retail loans collections

Process improvement

Education

DRA certification

Job description

Role & responsibilities

Managing end to end collections for the secured / unsecured lending business along with managing relationship with all key stakeholders in the organization.

• You would be responsible to manage customer queries and complaints with an efficient redressal mechanism in place.
• You will work closely with bankers and other channel partners to facilitate business growth supporting sales teams.
• Will be responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
• Will be responsible to review account allocations and collections targets by bucket to agencies/ in-house team.
• Will be required to do regular follow up with the default customers through a dedicated team.
• Has to ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Representing the team in meetings and conference call with cluster
• Preparing and maintaining MIS reports as well as optimum utilization of resources & system
• Coordinating between departments for any issues amongst the members
• Answering participants questions, as well as question participation to obtain full understanding of what information is being requested.

Preferred candidate profile

Applicants should possess the following attributes:

• 1. Minimum one year of team handling experience.
• 2. Must have knowledge in Retail Loans collections/ contact center
• 3. Experience in process improvement
• 4. DRA certification is mandatory