Walk-in | Collection Executive

Suburban Finance And Investments; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Suburban Finance And Investments is seeking a dedicated debt collection specialist to manage payday loan collection from disbursement to recovery. You will identify delinquent accounts and take timely actions to secure repayments.

The role requires strong communication skills for telephone conversations, precise record-keeping of all customer interactions, and escalation of complex cases to senior staff when necessary.

Qualifications

• 1-3 years of experience in debt collection, loan collection, or a similar field.
• Strong knowledge of payday loans, loan recovery, and debt recovery processes.
• Excellent communication skills for effective customer interaction over phone calls.

Responsibilities

• Manage payday loan collection process from disbursement to recovery.
• Identify delinquent accounts and take necessary actions for timely payment collection.
• Conduct telephonic conversations with customers to resolve queries and issues related to loan repayments.
• Maintain accurate records of all interactions with customers, including notes on calls made.
• Escalate complex cases or disputes to senior team members or supervisors when necessary.

Skills

Communication skills

Job description

Roles and Responsibilities

• Manage payday loan collection process from disbursement to recovery.
  
• Identify delinquent accounts and take necessary actions for timely payment collection.
  
• Conduct telephonic conversations with customers to resolve queries and issues related to loan repayments.
  
• Maintain accurate records of all interactions with customers, including notes on calls made.
  
• Escalate complex cases or disputes to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• 1-3 years of experience in debt collection, loan collection, or a similar field.
  
• Strong knowledge of payday loans, loan recovery, and debt recovery processes.
  
• Excellent communication skills for effective customer interaction over phone calls.