Collection Executive - Bad Debt Collections (offroll)

Mahindra Finance; Bhawanipatna, Phulbani; On-site; INR 240,000 - 360,000; Full time

Job summary

Mahindra Finance in Bhawanipatna, Odisha seeks a collections professional to manage end-to-end bad debt collections and drive timely recoveries. You will identify write-off risks, negotiate payment plans, and maintain strong customer relationships to minimize losses.

The role requires excellent communication and the ability to work independently to meet targets, with an emphasis on compliant, data-driven strategies.

Qualifications

• 1-3 years of collections experience.
• Knowledge of debt recovery laws and regulations.
• Excellent communication skills for customer interactions.
• Ability to work independently and meet targets.

Responsibilities

• Manage bad debt collection process from start to finish for timely recovery.
• Identify potential write-off cases and take actions to minimize losses.
• Develop and maintain relationships with customers to resolve disputes and negotiate payment plans.
• Conduct regular follow-ups with delinquent accounts to ensure prompt payments.
• Analyze data to identify trends, track performance metrics, and optimize collection strategies.

Skills

Debt collection

Communication

Negotiation

Independence

Job description

Roles and Responsibilities

• Manage bad debt collection process from start to finish, ensuring timely recovery of outstanding amounts.
• Identify potential write-off cases and take necessary actions to minimize losses.
• Develop and maintain relationships with customers to resolve disputes and negotiate payment plans.
• Conduct regular follow-ups with delinquent accounts to ensure prompt payments.
• Analyze data to identify trends, track performance metrics, and optimize collection strategies.

Desired Candidate Profile

• 1-3 years of experience in collections or related field (bad debt collections).
• Strong knowledge of debt recovery processes, laws, and regulations.
• Excellent communication skills for effective customer interaction.
• Ability to work independently with minimal supervision while meeting targets.