Walk-in | Branch Manager

HDFC Bank Limited; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC Bank Limited in Bengaluru is seeking a branch leadership professional to drive profitability, deliver high-quality service, and manage customer relationships. The role involves supervising operations, risk management, and cross-selling initiatives within the branch environment.

The candidate will oversee teller operations, vault management, and merchandising activities, while ensuring strict compliance with banking rules and procedures.

Responsibilities

• Lead a result oriented team and manage Branch Profitability with high quality service and customer relationship management, operations and risk.
• Own all branch-banking objectives and overall branch supervision; ensure achievement of branch targets by generating business and cross-sales.
• Supervise key customer relationship management and high net worth customer programs.
• Ensure all components of the branch sales model function as designed.
• Handle complaints effectively and maintain customer trust.
• Review Branch Operations reports to monitor performance.
• Manage teller operations and vault duties ensuring accuracy and security.
• Coordinate Branch Merchandising and marketing activities at product level.
• Review vault registers and Key Registers for compliance and accuracy.
• Review Suspense and Dummy accounts for discrepancies and resolve accordingly.
• Ensure compliance with Banking rules, regulations and procedures.
• Periodically review progress vs. objectives and communicate business objectives clearly to staff.

Job description

Responsibilities

• Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.


• Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales


• Key Customer Relationship Management & supervision of all High Net Worth customer programs


• Ensure all components of the branch sales model function as per design


• Complaints Handling


• Review Branch Operations reports


• Managing teller operations and vault


• Branch Merchandising & co-ordination with Marketing at product level


• Review vault register and Key Registers


• Review Suspense & Dummy accounts


• Ensure compliance with Banking rules, Regulations & Procedures


• Periodic review of progress vs. objectives Ensure clarity of Business objectives among staff