Healthcare

Sutherland Global; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland Global in Hyderabad, India, is seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India. In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing exceptional support while maintaining the highest standards of professionalism and confidentiality.

You will handle inquiries via phone, email, and chat, troubleshoot issues, document interactions, escalate complex

Qualifications

• Excellent verbal and written English communication.
• Empathetic with customers and able to connect during challenging situations.
• Strong problem-solving and critical-thinking abilities.
• Experience with CRM software and Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of healthcare terminology (preferred).
• HIPAA familiarity and patient confidentiality (preferred).

Responsibilities

• Respond to inquiries via phone, email, and chat with empathy and professionalism.
• Troubleshoot technical issues and guide customers to resolution.
• Document interactions and maintain records per healthcare regulations.
• Escalate complex issues to appropriate departments and inform customers.
• Provide healthcare solutions information and features to customers.
• Handle sensitive patient information with discretion and confidentiality.
• Collaborate with internal teams to improve customer experience.
• Follow up with customers to ensure satisfaction and gather feedback.
• Manage multiple requests simultaneously with quality and attention to detail.
• Adhere to company policies, healthcare compliance requirements, and QA standards.

Skills

Excellent English communication

Empathy

Problem-solving

Multitasking

Organizational skills

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Company Description

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India. In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing exceptional support while maintaining the highest standards of professionalism and confidentiality. You will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to outstanding customer care in the healthcare industry.

• Respond to customer inquiries via phone, email, and chat with empathy and professionalism, addressing healthcare-related questions and concerns
• Troubleshoot technical issues and guide customers through problem resolution in a clear and supportive manner
• Document all customer interactions accurately and maintain detailed records in compliance with healthcare regulations
• Identify and escalation complex issues to appropriate departments while keeping customers informed throughout the process
• Provide product and service information to customers, ensuring they understand healthcare solutions and features
• Handle sensitive patient information with discretion and maintain strict confidentiality standards
• Collaborate with internal teams to improve customer experience and resolve systemic issues
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement
• Manage multiple customer requests simultaneously while maintaining quality and attention to detail
• Adhere to company policies, healthcare compliance requirements, and quality assurance standards

Qualifications

• Excellent verbal and written communication skills in English
• Strong empathy and ability to connect with customers during challenging situations
• Demonstrated problem-solving skills and ability to think critically
• Proficiency with customer relationship management (CRM) software and Microsoft Office applications
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Knowledge of healthcare terminology and systems (preferred)
• Familiarity with HIPAA compliance and patient confidentiality requirements (preferred)
• Ability to remain calm and professional when handling difficult customer interactions
• Willingness to learn and adapt to new tools and processes
• Reliable attendance and commitment to meeting performance standards