Walk-in | 2 Days Mega Walkin Drive For Non Voice Process @ Examity Malkajgiri

Examity; Hyderabad; On-site; INR 280,000 - 330,000; Full time

Benefits offered by this job

Competitive Pay (2.8 LPA - 3.3 LPA) + 

Two way Cab Services (Selective region

Healthy work culture

Career growth opportunities

Learning and Development opportunities

Company sponsored health insurance

Referral award program

Free food (Lunch, Dinner & Breakfast)

Transport allowance 6k/Month

Job summary

Examity, Inc. is seeking reviewers to assess and process different levels of sessions (Review + and Record +) for universities and institutions. You will monitor recordings, ensure conformity with instructor guidelines, and notify the Site Manager and clients with observations within the SLA timelines.

The role requires excellent English communication, ability to work with proctors’ incident reports, and coordination with the Site Manager to address challenges in the review process.

Qualifications

• Excellent verbal and written communication in English.
• Ability to communicate effectively with customers and employees.
• Technical aptitude; proficiency in web-based applications, O365 and Microsoft Office Suite.
• Ability to be responsive and adept at problem-resolution and critical thinking.

Responsibilities

• Review different levels of sessions (Review + and Record +) and process sessions to universities accordingly from the Review Queue.
• Review Incident Reports raised by proctors from Live + sessions and process reports to universities with SLA.
• Prioritize sessions in the Review Queue to ensure pending items are within SLA.
• Add touch points, comments and Incident Reports to sessions in the reviews.
• Perform reviews based on client instructions and session complexity.
• Coordinate with Site Manager to address challenges during reviews.
• Participate in discussions with Site Manager to identify needs and expectations.
• Submit incident reports to clients if academic integrity breaches are observed.
• Acquire latest updates from Site Manager, Clients, and CSMs related to the process.

Skills

Excellent verbal & written English

Customer communication

Technical aptitude

Problem solving

Education

6 months experience for undergraduates

Tools

MS Office / O365

Job description

The Role:

Reviewers are responsible for assessing and processing the different levels of sessions (Review +, Record +) from Meazure Learning to our Clients (Universities & Institutions). The Reviewer will monitor the recorded sessions from Record + & Review + to assess conformity to the guidelines & instructions mentioned by the Instructors and Professors from the Universities (Clients) and notify the Site Manager and clients on the observations made in the given time frame of the Service Level Agreement.

The Responsibilities:

• Review different levels of sessions (Review + and Record +) and process the sessions to the Universities accordingly from the Review Queue.


• Review the Incident Reports raised by the proctors from Live + sessions and process the incident reports to the universities & institutions accordingly with the given SLA.


• Prioritize the sessions from the Review Queue based on SLA (Service Level Agreement) and ensure the pending sessions are processed within the SLA.


• Add necessary touch points, comments & Incident Reports to the sessions in the reviews.


• Perform reviews based on clients, complexity of sessions, and client specific instructions.


• Participate & coordinate with Site Manager to address and resolve any challenges while in review process.


• Participate with the Site Manager in the discussions to identify needs and expectations.


• Submit the incident reports from the sessions to the clients, if caught any academic integrity breaches/suspicious behaviors.


• Acquiring the latest updates accordingly on the reviews which are received from the Site Manager, Clients & CSMs (Client Success Managers) related to the process.

Additional Position Information:

• Onsite


• Location: Malkajgiri


• Core Hours: Rotational - Night Shifts


• Core Days Worked: 5 Days


• Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.

Desired Attributes:

• Excellent verbal and written communication (English required)


• Ability to communicate effectively with customers and employees


• Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite


• Ability to be responsive and adept at problem-resolution and critical thinking


• Ability to achieve positive satisfaction results from customers.


• Note: 6 Months of Experience is mandatory for undergraduates.

The Benefits:

• Competitive Pay (2.8 LPA - 3.3 LPA Including travel allowance )


• Two way Cab Services (Selective regions)


• Healthy work Culture


• Career Growth Opportunities


• Learning and Development Opportunities


• Company Sponsored Health Insurance


• Referral Award Program


• Free Food (Lunch, Dinner & Breakfast)


• 6k Transport Allowance/Month