Examity walkin drive interview from Process Associate

Telugunewzz.com; Hyderabad; Sur place; INR 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

Referral Award Program

Competitive Pay

Two-way Cab Services

Résumé du poste

A leading online assessment service is seeking a Process Associate for their Hyderabad office. The selected candidate will proctor exams, assist test takers, and ensure compliance with exam requirements. The role requires strong verbal and written communication in English, as well as technical proficiency in web-based applications and Microsoft Office. The position offers competitive pay and cab services, making it ideal for those looking to grow in a dynamic environment.

Qualifications

• Fresher – 2 years of experience in a relevant field.
• Proficiency in web-based applications is preferable.
• Must have an excellent command of English.

Responsabilités

• Proctor exams and ensure compliance with exam rules.
• Serve as a liaison between staff and test takers.
• Log active interventions for reporting.
• Supervise any investigations regarding exam breaches.
• Assist test takers in validating their identities.
• Assist test takers in completing prerequisites of the exam and verify identity.

Connaissances

Excellent verbal and written communication

Technical aptitude

Problem resolution

Ability to communicate effectively

Outils

Microsoft Office Suite

O365 Applications

Description du poste

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Job Description :

Examity walkin drive from Process Associate

Job Title:Process Associate
Job Type:Full Time
Location:Hyderabad
Experience:Fresher – 2 Year
Salary: Not Disclosed

Examity walkin drive interview from Process Associate About

• Date:18th Mar to 23rd Mar’2025
• Time:10 AM to 4 PM
• Mode:Walk-in (F2F)
• Address & Location:2nd Floor, My Home Twitza Building, Hitech City Main Rd, Diamond Hills,
  Hyderabad, Telangana 500081
• Shift Schedules/Week will be defined by the Work Force Management Team as per the business requirement.

The Responsibilities:

• Proctor exams and other tests virtually; includes “Start-Up”, submission, and log-out of a test taker’s exam by each client’s exam rules
• Serve as a liaison between the Operations staff and test takers to ensure the resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues.
• Log Active Interventions so they can be reported on at a Company level
• Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
• Interviewing test takers with required documentation
• Assist test takers in completing the prerequisites of the exam. Validate and verify the identity of the test taker
• Supervise the examination for the entire period and document it in the database.
• Participate in weekly review meetings.
• Report technical issues during the exam to the technical support team
• Provide excellent customer service to test takers and clients by using the business-provided customer support tools, including chat and email support.

Desired Attributes:

• Excellent verbal and written communication (English required)
• Ability to communicate effectively with customers and employees
• Technical aptitude, preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
• Ability to be responsive and adept at problem resolution and critical thinking
• Ability to achieve positive satisfaction results from customers and employees

The Benets:

Referral Award Program

Competitive Pay

Two-way Cab Services (Selective regions)