Walk-I (Sat)31st Oct & Sun Cust1 Nov Support International Chat

TELUS Digital; Dadri; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Free pick up and drop facility within

Medical Insurance

Life Insurance

Job summary

Telus Digital in Noida is hiring for an inbound Voice/Chat role requiring handling customer inquiries with a focus on accuracy and service quality. The role involves a strict daily schedule, night shifts, and relocation to Noida.

Fresh graduates may apply, with preference for those having international voice experience and strong English communication skills. Training is ongoing, and employees participate in rotation shifts.

Qualifications

• Fresher graduates are eligible to apply.
• International Voice experience of 1 year is preferred.
• Excellent written & spoken English required.

Responsibilities

• Handle inbound calls and chats from wire transfer customers and agents.
• Take inbound calls per day from customers.
• Resolve a wide range of customer service inquiries and problems.
• Maintain a highly regimented schedule and assist customers on the phone all day.
• Demonstrate strong customer service, diplomacy and de-escalation skills.
• Process customer orders and ensure accuracy and completion.
• Participate in continuous training and share best practices.
• Escalate calls with clear call sheets and documentation.

Skills

English communication

International Voice experience

Education

Any Graduate

Job description

Walk-In Date: (Sat) 31st Oct & (Sun) 1st Nov

Time: 12 PM to 4 PM

Venue: tower 6, UG Floor, Telus Digital, Candor Tech Space, Sector 135 Noida

Role & Responsibilities

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance