VP of Fleet Operations

crewlia; India; Remote; INR 6,000,000 - 12,000,000; Full time

Benefits offered by this job

Remote work flexibility

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

crewlia is seeking a forward-thinking Vice President of Fleet Operations to lead our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results, blending big-picture thinking with hands-on execution.

The role emphasizes cross-functional leadership, data-driven process improvement, and a proactive, solution-focused mindset with flexibility in a fully remote environment.

Qualifications

• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and CRM skills.
• Strong ability to manage multiple priorities with organization and focus.

Responsibilities

• Gather client feedback to improve processes.
• Analyze workflows to identify bottlenecks and scalable solutions.
• Maintain detailed records of stakeholder interactions.
• Collaborate with executive leadership to drive milestones.
• Develop and execute high-level departmental strategies.

Skills

Client success management

Operations excellence

Prioritization & multi-tasking

De-escalation & CRM

Strategic thinking

Tools

Zendesk

Salesforce

Job description

We are actively seeking a forward-thinking VP of Fleet Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Gather, synthesize, and act upon critical client feedback to improve processes.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate directly with executive leadership to drive core company milestones.
• Develop, communicate, and execute high-level overarching departmental strategies.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de‑escalation, problem‑solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Highly organized methodology with a strong ability to prioritize effectively.

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data‑driven decision making.
• A proactive, solution‑oriented mindset that thrives on solving complex problems.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.