Head of Operations

crewlia; India; Remoto; INR 4.000.000 - 9.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Descrizione del lavoro

Crewlia is seeking a dynamic Head of Operations to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area.

The role combines big-picture thinking with hands-on execution, leading a global, distributed team and partnering with executive leadership to hit key milestones. Ideal candidates have 8–10+ years in operations, strong stakeholder management, and proficiency with Zendesk and Salesforce.

Competenze

• 8–10+ years of progressive experience in operations or related roles.
• Proven ability to manage multiple priorities in a fast-paced, remote environment.
• Strong de-escalation, problem-solving, and customer relationship skills.
• Experience with Zendesk, Salesforce, and workflow platforms.

Mansioni

• Lead, mentor, and scale a global, distributed team.
• Troubleshoot and resolve complex operational or customer issues.
• Maintain detailed records of stakeholder interactions.
• Collaborate with executive leadership to drive milestones.
• Develop and execute high-level departmental strategies.

Conoscenze

Operations management

Project management

Client success

Stakeholder management

Prioritization

Zendesk

Salesforce

CRM systems

Problem solving

De-escalation

Strumenti

Zendesk

Salesforce

Workflow platforms

Descrizione del lavoro

We are actively seeking a dynamic Head of Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Lead, mentor, and structurally scale a high‑performing, globally distributed team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate directly with executive leadership to drive core company milestones.
• Develop, communicate, and execute high‑level overarching departmental strategies.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Excellent de‑escalation, problem‑solving, and customer relationship management skills.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast‑paced setting.
• A proactive, solution‑oriented mindset that thrives on solving complex problems.
• Exceptional stakeholder management, active listening, and negotiation skills.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high‑impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.