Voice Travel Operations Specialist - Amadeus

AIonOS; Gurugram District; Sur place; INR 405 000 - 495 000; Plein temps

Avantages offerts par ce poste

Night shift cab facility

Résumé du poste

AIonOS in Gurugram is seeking a Domestic Travel Support Associate to handle calls for domestic flight bookings and related queries. You will assist with bookings, cancellations, rescheduling, and refunds using Amadeus/GDS systems.

The role requires excellent English, a minimum of 6 months’ experience, and eligibility for night shifts with cab facilities. You will work 5 days a week from our Sector 32 office in Gurugram.

Qualifications

• Handle customer calls related to domestic flight bookings and travel queries.
• Assist customers with flight bookings, cancellations, rescheduling and refunds.
• Handle full and partial ticket exchanges as per airline policies.
• Check fare rules, pricing, availability and applicable charges.
• Create and manage PNRs accurately.

Responsabilités

• Handle refunds and ticket changes as per process guidelines.
• Handle EMD issuance and related transactions and ticketing transactions.
• Maintain accuracy and follow airline/process guidelines.
• Ensure excellent customer service and meet quality, productivity and compliance targets.

Connaissances

Amadeus/GDS

PNR Pricing Rules

Refunds & Exchanges

EMD issuance

Cryptic commands

Customer handling

Rotational shifts

Description du poste

HIRING!

GREETINGS FROM AIONOS!

Domestic (Travel Domain- Amadeus is mandatory)

Location - Sector 32, Gurugram

Salary - Up to 4.5 LPA CTC

Mode: Work from office

Language- Excellent English

Experience- Min. 6 Months

Role & Responsibilities

• Handle customer calls related to domestic flight bookings and travel queries.
• Assist customers with flight bookings, cancellations, rescheduling and refunds.
• Handle full and partial ticket exchanges as per airline policies.
• Check fare rules, pricing, availability and applicable charges.
• Create and manage PNRs accurately.
• Process refunds and ticket changes as per process guidelines.
• Handle EMD issuance and related transactions and ticketing transactions.
• Maintain accuracy and follow airline/process guidelines.
• Ensure excellent customer service and meet quality, productivity and compliance targets.

issues when required.

Preferred Skills

• Hands-on experience with Amadeus/GDS Knowledge of PNR, Pricing & Fare Rules
• Experience in Refunds & Exchanges
• Knowledge of EMD issuance
• Familiarity with Cryptic commands
• Good communication and customer-handling skills
• Comfortable with 5 days a week | Rotational shifts & week-offs.

Night Shift: Cab facility provided