Walk-in | Amadeus- Travel Operations Executive

AIonOS; Gurugram District; On-site; INR 432,000 - 528,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

Job summary

AIONOS in Gurugram is hiring a Travel Operations Specialist Blended Process (Travel Domain). The role focuses on blending customer interactions with backend air fulfillment using Amadeus GDS to issue, reissue, revalidate, cancel, and refund tickets.

The ideal candidate has at least 6 months travel experience, excellent English communication, and hands-on Amadeus GDS knowledge. The position is work-from-office with night shifts and cab facilities, five days per week.

Qualifications

• Hands-on experience with Amadeus GDS.
• PNR creation, pricing and fare rules knowledge.
• Ticketing, refunds, cancellations and exchanges experience.
• EMD issuance and ticket reissuance knowledge.
• Cryptic commands and GDS transactions familiarity.
• Excellent written and spoken English.
• Knowledge of BSP/ARC processes and IRROPS is a plus.

Responsibilities

• Handle blended operations with customer interactions and backend air fulfillment/ticketing.
• Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS.
• Manage full and partial ticket exchanges per airline fare rules and policies.
• Handle voluntary and involuntary changes, schedule changes, and IRROPS cases.
• Create, retrieve, and modify PNRs for single and multiple passengers and sectors.
• Check fare rules, pricing, taxes, penalties, and applicable refund amounts.
• Process BSP/GDS refunds and support post-ticketing operations.
• Handle EMD issuance for ancillary services.
• Manage ticket amendments, rebooking requests, and complex itineraries.
• Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.
• Meet quality, productivity, and process targets.

Skills

Excellent English

PNR creation

Fare rules

Ticketing & refunds

GDS transactions

IRROPS knowledge

BSP/ARC processes

Tools

Amadeus GDS

Job description

HIRING!

GREETINGS FROM AIONOS!

Role: Travel Operations Specialist Blended Process (Travel Domain)

Location: Sector 32, Gurugram

Salary: Up to 4.8 LPA CTC

Mode: Work from Office

Experience: Minimum 6 Months in Travel (GDS Amedus Mandatory)

Language: Excellent English

Roles & Responsibilities

• Handle blended operations involving customer interactions and backend air fulfillment/ticketing activities.
• Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS.
• Manage full and partial ticket exchanges as per airline fare rules and policies.
• Handle voluntary and involuntary changes, schedule changes, and IRROPS cases.
• Create, retrieve, and modify PNRs for single and multiple passengers and sectors.
• Check fare rules, pricing, taxes, penalties, and applicable refund amounts.
• Process BSP/GDS refunds and support post-ticketing operations.
• Handle EMD issuance for ancillary services.
• Manage ticket amendments, rebooking requests, and complex itineraries.
• Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.
• Meet quality, productivity, and process targets.

Required Skills

• Mandatory hands-on experience with Amadeus GDS.
• Knowledge of PNR creation, pricing, and fare rules.
• Experience in ticketing, refunds, cancellations, and exchanges.
• Understanding of EMD issuance and ticket reissuance.
• Knowledge of cryptic commands and GDS transactions.
• Excellent verbal and written English communication skills.
• Knowledge of BSP/ARC processes, ADM/ACM, and IRROPS will be an added advantage.

Comfortable with 5 days a week | Rotational shifts & week-offs.

Night Shift: Cab facility provided