Travel Specialist - (Amadeus is mandatory)

AIonOS; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

AIonOS in Gurugram is seeking a travel-operations associate to handle international calls, assist customers with flight bookings, and manage ticket changes. You will work with Amadeus for PNRs, pricing, and fare rules, ensuring refunds and exchanges are processed per airline policies.

The role requires a graduate/undergraduate with at least 6 months of experience and excellent English. The position is office-based in Sector 32, Gurugram, offering a salary up to 5 LPA CTC and a demanding but

Qualifications

• Grad / undergrad with minimum 6 months experience.
• Experience handling flight bookings, refunds, exchanges.
• Proficiency with Amadeus for PNR, pricing and rules.

Responsibilities

• Handle international calls and assist with flight bookings.
• Process refunds, reschedule and refunds per policy.
• Create/manage PNR, check fare rules and charges.
• Ensure accuracy and compliance with airline/process guidelines.
• Meet quality, productivity and customer-service targets.

Skills

PNR

Pricing & Fare Rules

Refunds & Exchanges

EMD issuance

Cryptic commands

Communication

Education

Graduate/Undergrad with 6 months experience

Tools

Amadeus Knowledge

Job description

HIRING!

GREETINGS FROM AIONOS!

Domestic (Travel Domain)

Location - Sector 32, Gurugram

Salary - Up to 5 LPA CTC

Mode: Work from office

Language- Excellent English

Education: Grad / undergrad with minimum 6 months experience

Experience- Min. 6 Months

Role & Responsibilities

• Handle international calls .
• Assist customers with flight bookings, cancellations, rescheduling and refunds.
• Handle full and partial ticket exchanges as per airline policies.
• Check fare rules, pricing, availability and applicable charges.
• Create and manage PNR .
• Process refunds and ticket changes as per process guidelines.
• Handle EMD issuance and related transactions.
• and ticketing transactions.
• Maintain accuracy and follow airline/process guidelines.
• Ensure excellent customer service and meet quality, productivity and compliance targets.
• issues when required.

Preferred Skills

• Hands-on experience with Amadeus Knowledge of PNR, Pricing & Fare Rules Experience in Refunds & Exchanges
• Knowledge of EMD issuance
• Familiarity with Cryptic commands
• Good communication and customer-handling skills