Walk-in | Airline Ticketing Executive

Ienergizer; Bengaluru; Vor Ort; INR 366.000 - 438.000; Vollzeit

Zusammenfassung

Ienergizer in Bengaluru is seeking an Airlines Customer Support professional to assist travelers with flight reservations, itinerary changes and ticket-related queries. You will work with airline reservation systems to check availability and fare details, and ensure accurate booking information is recorded.

The role requires excellent English communication, a customer-focused approach, and the ability to work in rotational day shifts.

Qualifikationen

• Any Graduate degree required.
• Prior travel or airline reservations experience preferred.
• Proficiency in travel systems is advantageous.

Aufgaben

• Assist customers with flight reservations, changes, and ticket queries.
• Handle cancellations, rebooking, refunds per policies.
• Check availability, fares, schedules using airline systems.
• Explain fare rules, baggage, and travel timings.
• Resolve concerns with clear communication, ensuring quality.
• Document interactions and update booking records accurately.
• Coordinate with internal teams for escalations as needed.
• Follow guidelines, data privacy, and productivity targets.

Kenntnisse

English communication

Customer focus

Airlines/Travel/BPO experience

Amadeus/Galileo/Sabre

Hindi language

Rotational shifts

Computer skills

Ausbildung

Any Graduate

Tools

Amadeus

Galileo

Sabre

Jobbeschreibung

HIRING FOR AIRLINES CUSTOMER SUPPORT

Location: Bangalore , AKR Tech Park, Kudlu Gate,

SALARY: 36,000 CTC per month + Incentives

EUDCATION: Any Graduate

shifts; Rotational predominantly day shifts based on business requirements

Experience About the Role :

Prior Airlines / Travel / BPO customer support experience preferred

Key Responsibilities

• Assist customers with flight reservations, itinerary changes and ticket-related queries.
• Handle cancellations, rebooking, refunds and other post-booking requests as per applicable policies.
• Use airline reservation systems or GDS platforms to check availability, fares, schedules and booking details.
• Understand and communicate fare rules, baggage information, flight timings and basic travel policies.
• Resolve customer concerns through clear communication while maintaining service quality and accuracy.
• Document customer interactions and update booking or case information accurately in the relevant system.
• Coordinate with internal teams for escalations, irregular operations and complex customer requirements.
• Follow process guidelines, quality standards, data privacy requirements and productivity targets.

Skills & Requirements

• Excellent verbal and written English communication.
• Customer-focused approach with strong listening and problem-solving skills.
• Prior experience in Airlines, Travel, BPO, Customer Support or Reservation processes preferred.
• Working knowledge of Amadeus, Galileo or Sabre is a strong advantage.
• Hindi communication is an added advantage.
• Comfortable working in rotational shifts and a target-driven customer service environment.
• Good computer skills and the ability to learn travel/reservation tools quickly.

HR CONTACT

Boopathi 8072272651

AKR Tech Park, Kudlu Gate, Bangalore