Walk-in | Customer Support Expert

AIonOS

Gurugram District, New Delhi

On-site

INR 250,000 - 420,000

Full time

10 days ago

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Benefits offered by this job

5 Days Working

Rotational Shifts

Cab Facility

Shuttle Service

Career Growth

Learning & Development

Employee Rewards

Job summary

AIONOS in Gurugram, Haryana is hiring a Customer Support Executive for the voice process (Domestic Travel). The role involves handling customer queries, assisting with flight bookings, cancellations, and other travel-related requests, while delivering excellent service.

It requires good English communication, a customer-first mindset, and the ability to work in rotational shifts. Attractive salary and benefits are offered with growth opportunities in travel and aviation.

Qualifications

Minimum 6 months experience in customer service or call center.
Good command of English and clear communication.

Responsibilities

Handle customer queries through voice support professionally and efficiently.
Assist customers with travel bookings, cancellations, and related requests.
Deliver high-quality service while ensuring customer satisfaction.
Provide accurate information and timely resolutions.
Adhere to process guidelines, compliance standards, and quality metrics.
Maintain records of customer interactions in the system.
Coordinate with internal teams for prompt issue resolution.
Achieve individual and team targets.

Skills

Verbal communication

Customer service

Problem solving

Basic computer knowledge

Typing speed

Interpersonal skills

Positive attitude

Ability to work in fast-paced env

Tools

MS Office

Job description

Urgent Hiring | Customer Support Executive - Voice Process (Domestic Travel Process)

Company: AIONOS
Location: Echelon, Ranbaxy Corporate Headquarters, Sector 32, Gurugram, Haryana
Job Type: Full-Time
Work Mode: Work from Office

Build Your Career in the Exciting Travel & Aviation Industry!

Are you passionate about customer service and looking to grow with a dynamic organization? Join our Domestic Travel Process Team and become a part of an industry that helps customers create seamless travel experiences every day.

If you have excellent communication skills, a customer-first mindset, and a passion for problem-solving, we'd love to hear from you!

Location Gurugram, Haryana

Work Schedule

5 Days Working
Rotational Shifts & Weekly Offs

Transport Facilities

One-Side Cab Facility for Odd-Hour Shifts
Shuttle Service Available from Millennium City Centre Metro Station

Key Responsibilities

Handle customer queries through voice support professionally and efficiently.
Assist customers with flight bookings, cancellations, rescheduling, and other travel-related requests.
Deliver exceptional customer service while ensuring high customer satisfaction.
Provide accurate information and timely resolutions.
Adhere to process guidelines, compliance standards, and quality metrics.
Maintain accurate records of customer interactions in the system.
Coordinate with internal teams for prompt issue resolution.
Achieve individual and team performance targets.

Eligibility Criteria

Minimum 6 months of experience in Customer Service, Customer Support, Voice Process, BPO, Call Center, or Customer Care.
Good communication skills in English.
Comfortable working in rotational shifts.
Strong customer-handling and problem-solving abilities.
Customer-centric approach with a positive attitude.
Immediate joiners will be preferred.

Required Skills