Voice Process Executive - USA Outbound

USA Employer Services; Vadodara; On-site; INR 350,000 - 600,000; Full time

Job summary

USA Employer Services in Vadodara is seeking professionals for international voice process (USA outbound). You will handle calls, meet quality standards, and work with the team to hit daily targets while maintaining precise CRM interaction records.

The role requires Graduation and strong communication with American clients. MBA/PGDM is preferred for advancement in marketing or operations tracks.

Qualifications

• 3–7 years of experience in International Voice Process (USA Outbound) or similar roles.
• Graduation degree required; MBA/PGDM preferred (Marketing or Operations).
• Excellent communication skills for effective interaction with American clients over phone calls.

Responsibilities

• Handle international outbound calls to clients across industries, including insurance & HR.
• Meet quality standards for call handling, resolution rates, and first-call resolution.
• Collaborate with team members to achieve daily targets and goals.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

International voice process

USA outbound

Communication skills

Education

Graduation degree

MBA/PGDM preferred

Tools

CRM software

Job description

Roles and Responsibilities

1. Handle international outbound calls to clients across various industries, including insurance & HR.
   
2. Meet quality standards for call handling, resolution rates, and first-call resolution.
   
3. Collaborate with team members to achieve daily targets and goals.
   
4. Maintain accurate records of all interactions with customers using CRM software.
   

Desired Candidate Profile

• 3-7 years of experience in International Voice Process (USA Outbound) or similar roles.
  
• Graduation degree required; MBA/PGDM preferred (Marketing or Operations).
  
• Excellent communication skills for effective interaction with American clients over phone calls.