Walk-in | International Voice Process Executive

Atoz Recruiters; Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

Atoz Recruiters is seeking a Customer Support Associate to handle customer queries via phone, email, and chat, ensuring timely resolution. You will document all interactions in Salesforce and look for upsell opportunities with existing customers.

Ideal candidates have 0–1 year in BPO, strong English communication, and familiarity with international collections processes. Join our team to collaborate across departments and deliver quality service.

Qualifications

• 0–1 year of experience in BPO/related field.
• Strong English communication (written & spoken).
• Familiarity with international voice processes and debt collection is a plus.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns.
• Maintain records of interactions with customers using CRM software (e.g., Salesforce).
• Identify opportunities for upselling/cross-selling of relevant products/services to existing customers.
• Provide accurate information on products/services offered by the company to customers.
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

Customer service

English communication

US collection experience

CRM experience

Team collaboration

Tools

Salesforce

Job description

Contact Head Hr Sumaiya Khan: [phone]

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
  
• Identify opportunities for upselling/cross-selling of relevant products/services to existing customers.
  
• Provide accurate information on products/services offered by the company to customers.
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 0-1 year of experience in BPO industry or related field.
  
• Strong communication skills in English language (written & spoken).
  
• Ability to work on international voice process (US collection) with third party collections knowledge preferred.
  
• Basic understanding of debt collection processes and collections process flow.