Voice Process Executive - Finance Domain | 2+ Years

WSNE Consulting Pvt. Ltd.; Gurugram District; In loco; INR 540.000 - 660.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary up to 6 LPA

40% hike on current CTC

Immediate joiners

Company policy benefits

Descrizione del lavoro

WSNE Consulting Pvt. Ltd. is seeking experienced customer service professionals for an International Voice Process in the Finance domain.

The role requires at least 2 years of voice-based customer service experience, strong communication skills, and Commerce/Finance education. The incumbent will handle international voice calls, resolve queries related to financial products or transactions, and maintain accurate records while adhering to quality and compliance standards.

Competenze

• B.Com or any graduate with M.Com or MBA in Finance.
• Minimum 2 years of voice-based customer service experience.
• SpeechX B2+ proficiency is mandatory.
• Strong verbal communication and customer-handling skills.
• Basic computer knowledge and ability to work with customer management systems.
• Willingness to work in shifts for international process.

Mansioni

• Handle inbound and/or outbound voice calls with international customers.
• Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Communicate professionally and confidently with customers in English.
• Maintain accurate customer interaction records and follow process guidelines.
• Adhere to quality standards, compliance requirements, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Conoscenze

Verbal communication

English proficiency

Customer handling

Listening skills

Computer basics

Formazione

B.Com or graduate with M.Com/MBA in Finance

Descrizione del lavoro

Job Description

We are hiring experienced customer service professionals for an International Voice Process in the Finance domain. The ideal candidate should have a minimum of 2 years of voice-based customer service experience, strong communication skills, and an educational background in Commerce or Finance.

Key Responsibilities

• Handle inbound and/or outbound voice calls with international customers.
• Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Communicate professionally and confidently with customers in English.
• Maintain accurate customer interaction records and follow process guidelines.
• Adhere to quality standards, compliance requirements, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Eligibility Criteria

• Education: B.Com or any graduate with M.Com or MBA in Finance.
• Experience: Minimum 2 years of voice-based customer service experience.
• Communication: SpeechX B2+ proficiency is mandatory.
• Strong verbal communication, listening, and customer-handling skills.
• Basic computer knowledge and ability to work with customer management systems.
• Willingness to work in shifts as required by the international process.

Salary & Benefits

• Salary up to 6 LPA, depending on experience and current compensation.
• Maximum hike of 40% on current CTC, subject to eligibility and the approved salary budget.
• Other benefits as per company policy.
• Immediate Joiners required