International Voice Process - Finance | Gurgaon

Wsne Consulting; Gurugram District; Sur place; INR 540 000 - 660 000; Plein temps

Résumé du poste

WSNE Consulting Pvt. Ltd. is seeking experienced customer service professionals for an International Voice Process in the Finance domain in India.

The ideal candidate has at least 2 years of voice-based customer service experience, strong communication skills, and a commerce/finance education background. Responsibilities include handling international voice calls, resolving queries on financial products and accounts, and maintaining accurate records.

Qualifications

• Education: B.Com or any graduate with M.Com or MBA in Finance.
• Experience: Minimum 2 years of voice-based customer service experience.
• SpeechX B2+ proficiency is mandatory.

Responsabilités

• Handle inbound and/or outbound voice calls with international customers.
• Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Communicate professionally and confidently with customers in English.
• Maintain accurate customer interaction records and follow process guidelines.
• Adhere to quality standards, compliance requirements, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Connaissances

Verbal communication

Listening

Customer handling

Communication skills

Formation

B.Com or any graduate with M.Com or MBA in Finance

Outils

CRM systems

MS Excel

Description du poste

Job Description

We are hiring experienced customer service professionals for an International Voice Process in the Finance domain. The ideal candidate should have a minimum of 2 years of voice-based customer service experience, strong communication skills, and an educational background in Commerce or Finance.

Key Responsibilities

• Handle inbound and/or outbound voice calls with international customers.
• Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Communicate professionally and confidently with customers in English.
• Maintain accurate customer interaction records and follow process guidelines.
• Adhere to quality standards, compliance requirements, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Eligibility Criteria

• Education: B.Com or any graduate with M.Com or MBA in Finance.
• Experience: Minimum 2 years of voice-based customer service experience.
• Communication: SpeechX B2+ proficiency is mandatory.
• Strong verbal communication, listening, and customer-handling skills.
• Basic computer knowledge and ability to work with customer management systems.
• Willingness to work in shifts as required by the international process.

Salary & Benefits

• Salary up to 6 LPA, depending on experience and current compensation.
• Maximum hike of 40% on current CTC, subject to eligibility and the approved salary budget.
• Other benefits as per company policy.
• Immediate Joiners required