Finance Customer Support Executive - International Voice

WSNE Consulting Pvt. Ltd.; New Delhi, Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Immediate joining

Policy benefits

30–40% hike potential

Job summary

WSNE Consulting Pvt. Ltd. is hiring experienced customer service professionals for an International Voice Process in the Finance domain.

The ideal candidate should have at least 2 years of voice-based customer service experience and a background in Commerce or Finance. Responsibilities include handling international voice calls, resolving queries related to financial products, and maintaining accurate records while ensuring quality and compliance.

Qualifications

• Minimum 2 years of voice-based customer service experience.
• Commerce/Finance educational background.
• Strong communication and English language skills.
• Basic computer knowledge and ability to use customer management systems.
• Willingness to work in shifts for international process.

Responsibilities

• Handle inbound and/or outbound voice calls with international customers.
• Resolve queries related to financial products, services, or transactions.
• Provide accurate information while maintaining high customer satisfaction.
• Communicate professionally in English with customers.
• Maintain accurate interaction records and follow process guidelines.
• Adhere to quality, compliance, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Skills

Verbal communication

Listening skills

English proficiency

SpeechX B2+

Education

B.Com or any graduate with M.Com or MBA in Finance

Tools

CRM systems

Job description

Job Description

We are hiring experienced customer service professionals for an International Voice Process in the Finance domain. The ideal candidate should have a minimum of 2 years of voice-based customer service experience, strong communication skills, and an educational background in Commerce or Finance.

Key Responsibilities

• Handle inbound and/or outbound voice calls with international customers.
• Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Communicate professionally and confidently with customers in English.
• Maintain accurate customer interaction records and follow process guidelines.
• Adhere to quality standards, compliance requirements, and performance targets.
• Ensure a positive customer experience through effective query resolution.

Eligibility Criteria

• Education: B.Com or any graduate with M.Com or MBA in Finance.
• Experience: Minimum 2 years of voice-based customer service experience.
• Communication: SpeechX B2+ proficiency is mandatory.
• Strong verbal communication, listening, and customer-handling skills.
• Basic computer knowledge and ability to work with customer management systems.
• Willingness to work in shifts as required by the international process.

Salary & Benefits

• Salary up to 6 LPA, depending on experience and current compensation.
• Maximum hike of 40% on current CTC, subject to eligibility and the approved salary budget.
• Other benefits as per company policy.
• Immediate Joiners required