Voice Process Executive

Knotify Services; Navi Mumbai; Vor Ort; INR 180.000 - 260.000; Vollzeit

Zusammenfassung

Knotify Services in Navi Mumbai is seeking a Customer Support Executive (Voice Process) to handle inbound and outbound calls with international customers. The role requires a minimum of 6 months of customer-handling experience and good communication skills.

You will resolve queries, maintain records in CRM, and strive to meet quality, productivity, and customer satisfaction targets while following company policies. Interview: Virtual; Qualification: 12th Pass / Graduate.

Qualifikationen

• Minimum 6 months in customer handling (Mandatory).
• Qualification: 12th Pass / Graduate.
• Good communication skills and customer-handling experience.

Aufgaben

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues.
• Deliver excellent customer service with a professional approach.
• Maintain accurate customer interaction records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and process guidelines.

Kenntnisse

Verbal English

Customer handling

Problem solving

Listening skills

Interpersonal skills

CRM tools

Ausbildung

12th Pass / Graduate

Tools

CRM tools

Jobbeschreibung

Hiring: Customer Support Executive Voice Process

Location: Navi Mumbai

Interview: Virtual

Qualification: 12th Pass / Graduate

Experience: Minimum 6 months in customer handling (Mandatory)

Requirement: Good communication skills and customer-handling experience.

Process: Voice Process

Key Responsibilities:

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues.
• Deliver excellent customer service with a professional approach.
• Maintain accurate customer interaction records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and process guidelines.

Required Skills:

• Excellent verbal communication skills in English.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools.