Customer Care Executive

Hirekra; Navi Mumbai; On-site; INR 201,000 - 469,000; Full time

Benefits offered by this job

Attractive Incentives

Job summary

Hirekra is hiring for International Customer Care Executive - Voice Process in Mumbai, with work from office at Thane, Navi Mumbai or Malad. Freshers to 3 years experience are eligible, and candidates must be Mumbai-based.

The role involves handling domestic and international voice processes for multiple clients. Responsibilities include handling customer queries, providing solutions, and ensuring accurate records while meeting targets.

Qualifications

• Freshers or candidates with up to 3 years of relevant experience are eligible to apply.
• Experience in BPO or voice process is an advantage.
• Healthcare/Medical Billing/AR/Travel/Financial services experience may be considered for specific processes.

Responsibilities

• Handle customer queries, requests and complaints through inbound and outbound calls.
• Provide professional and effective customer service.
• Understand customer requirements and provide appropriate solutions.
• Handle customer account, product and service-related queries.
• Identify customer needs and support cross-selling or upselling wherever applicable.
• Maintain accurate call and customer records.
• Follow company policies, quality standards and process guidelines.
• Coordinate with internal teams to resolve customer issues.
• Work effectively in a target-driven and fast-paced BPO environment.

Skills

English proficiency

Communication skills

Interpersonal skills

Education

HSC / 12th Pass or Graduate

Job description

INTERNATIONAL CUSTOMER CARE EXECUTIVE - VOICE PROCESS

ONLY MUMBAI-BASED CANDIDATES CAN APPLY

Work Location: Thane | Navi Mumbai | Malad
Work Mode: Work From Office
Process: Domestic and International Voice Process
Experience: Freshers to 3 Years
Salary: INR 18,000 - INR 42,000+ per month

JOB DESCRIPTION

We're hiring Customer Support Executives and Sales Executives for multiple Domestic and International Voice Process opportunities with leading BPO in Mumbai.

KEY RESPONSIBILITIES

• Handle customer queries, requests and complaints through inbound and outbound calls.
• Provide professional and effective customer service.
• Understand customer requirements and provide appropriate solutions.
• Handle customer account, product and service-related queries.
• Identify customer needs and support cross-selling or upselling wherever applicable.
• Maintain accurate call and customer records.
• Follow company policies, quality standards and process guidelines.
• Coordinate with internal teams to resolve customer issues.
• Work effectively in a target-driven and fast-paced BPO environment.

ELIGIBILITY

• HSC / 12th Pass or Graduate candidates can apply.
• Freshers and candidates with up to 3 years of relevant experience can apply.
• Experience in BPO, Customer Service, Voice Process, Inbound or Outbound, Sales or International Voice Process will be an advantage.
• Candidates with relevant experience in Healthcare or Medical Billing, AR, Travel or GDS, or Financial Services may also be considered for specific processes.

COMMUNICATION SKILLS

• Excellent verbal communication and customer-handling skills.
• Strong English communication required for international processes.
• Good listening, problem-solving and interpersonal skills.
• B2, C1 or C2 English proficiency may be required for specific processes.

SHIFT AND WORK SCHEDULE

• Day, rotational, US and 24x7 shifts depending on the process.
• Weekly offs may be fixed or rotational depending on the process.
• Candidates must be comfortable working in rotational or night shifts wherever applicable.

SALARY

INR 18,000 - INR 42,000+ per month, depending on experience, qualification, last drawn salary and process.

IMPORTANT

• ONLY MUMBAI-BASED CANDIDATES SHOULD APPLY.
• Candidates must be comfortable working from office.
• Locations include Thane, Navi Mumbai and Malad.
• Transport facility may be available for selected processes, subject to company policies and applicable transport boundaries.

• Attractive Incentives

WHY JOIN

• Multiple openings across Domestic and International Voice Processes.
• Opportunities with established BPOs.
• Career growth and exposure to different customer service domains.

(ONLY IMMEDIATE JOINERS)