Non Voice Process - Freshers

Docdort; Navi Mumbai; On-site; INR 201,000 - 368,000; Full time

Benefits offered by this job

Two-way cab facility

Joining bonus

Growth opportunities

Job summary

Docdort in Navi Mumbai is hiring International Customer Support Executives for Voice and Chat Support. The role requires strong English communication, a customer-focused mindset, and comfort with US rotational shifts. Freshers to 3 years of experience in customer service are welcome.

The position offers monthly compensation with a joining bonus and cab facility from the Airoli office, enabling growth based on performance.

Qualifications

• Excellent English communication skills – verbal and written.
• Strong communication and customer-focused approach.
• Comfortable handling international customers.
• Willing to work in US rotational shifts including night shifts.

Responsibilities

• Handle customer queries through international voice and/or chat support.
• Provide accurate and timely solutions to customer concerns.
• Maintain professional communication and customer service standards.
• Understand customer requirements and resolve issues effectively.
• Document customer interactions and update information in the system.
• Meet process-specific quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Skills

Fluent English

Strong communication

Customer focus

Interpersonal skills

Listening skills

Problem-solving

Education

12th Pass / Graduate

Tools

None

Job description

Hiring: International Customer Support Executive – Voice & Chat

Location: Airoli, Navi Mumbai

Experience: Freshers to 3 Years

Salary: ₹18,000 – ₹33,000 per month

Shift: US Rotational Shifts

Work Mode: Work from Office

Cab Facility: Two-way cab provided

Joining Bonus: Available

Job Overview

We are hiring International Customer Support Executives for both Voice and Chat Support processes. The ideal candidate should have strong communication skills, a customer-focused approach, and be comfortable working in US rotational shifts.

Key Responsibilities

• Handle customer queries through international voice and/or chat support.
• Provide accurate and timely solutions to customer concerns.
• Maintain professional communication and customer service standards.
• Understand customer requirements and resolve issues effectively.
• Document customer interactions and update relevant information in the system.
• Meet process-specific quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Requirements

• Education: 12th Pass / Graduate.
• Experience: Freshers to 3 years in customer service, BPO, international voice, chat support, or related roles.
• Excellent English communication skills – verbal and written.
• Comfortable handling international customers.
• Good listening, problem-solving, and interpersonal skills.
• Comfortable working in US rotational shifts, including night shifts.
• Willing to work from the Airoli, Navi Mumbai office.
• Candidates with international BPO/customer support experience will be preferred.

Salary & Benefits

• ₹18,000 – ₹33,000 per month, depending on experience, communication skills, and process.
• Two-way cab facility available.
• Joining bonus applicable as per process/company terms.
• Opportunity to work with an international customer service process.
• Growth opportunities based on performance.

Location

Airoli, Navi Mumbai

Skills: upselling,bpo,broadband,chat,technical support,customer requirements,sales,customer support