Customer Support Executive - Voice Process (Day Shift), Navi Mumbai

Sutherland; Navi Mumbai; Presencial; INR 180 000 - 300 000; Tempo integral

Resumo da oferta

Sutherland in Mumbai is hiring for a Voice Process role where you will interact with customers over the phone, provide information, and ensure a positive customer experience. This day-shift, full-time position is based in Airoli, Navi Mumbai, and invites both freshers and experienced candidates who can commute.

Strong communication, listening, and problem-solving skills are essential, along with basic computer knowledge and professional telephone etiquette.

Qualificações

• Excellent verbal communication and listening skills.
• Ability to handle customer queries professionally.
• Proficient in basic computer tasks.
• Good telephone etiquette and professional demeanor.
• Willingness to meet productivity and quality targets.

Responsabilidades

• Handle inbound or outbound customer calls.
• Respond to customer queries professionally.
• Provide accurate information and appropriate assistance.
• Maintain customer records in the system.
• Follow communication guidelines and service quality standards.
• Meet assigned productivity and quality targets.

Conhecimentos

Verbal communication

Speaking clarity

Active listening

Customer service

Query handling

Basic computer skills

Problem solving

Telephone etiquette

Descrição da oferta de emprego

We are hiring enthusiastic candidates for a Voice Process role in Mumbai. The selected candidates will be responsible for interacting with customers over phone calls, providing information, addressing queries, and ensuring a positive customer experience.

This opportunity is suitable for candidates who have good communication skills and are looking for a customer support role in a day-shift environment.

Key Responsibilities:

• Handle inbound or outbound customer calls, depending on the process.
• Respond to customer queries professionally.
• Provide accurate information and appropriate assistance.
• Maintain customer details and update records in the system.
• Follow communication guidelines and service quality standards.
• Meet assigned productivity and quality targets.

Required Skills:

• Good verbal communication skills.
• Clear speaking ability and active listening.
• Customer service and query-handling skills.
• Basic computer knowledge.
• Problem-solving ability.
• Professional telephone etiquette.

Candidate Requirements:

• Candidates based in Mumbai or nearby areas who can commute to the office.
• Freshers and experienced candidates may apply.
• Comfortable communicating with customers over phone calls.
• Willingness to work the assigned day shift.

Job Highlights:

• Process: Voice Process
• Shift: Day Shift
• Location: Airoli, Navi Mumbai
• Work: Customer interaction over phone calls
• Employment: Full-Time