International Voice Process Executive | Good communicators Can apply

JobShop; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Night Shift Allowance

Cab Facility (as per company policy)

5-Day Working Week

Career Growth Opportunities

Performance Incentives

Job summary

JobShop in Bengaluru is seeking Customer Support Executives for a Premium International Voice Process. The role requires strong English communication skills and a passion for delivering excellent customer service.

Night shifts for US/UK processes are part of the schedule, with basic computer knowledge a must. The position offers a CTC of 3.5–5.5 LPA plus incentives, with night shift allowances and cab facilities as per policy.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent English communication skills.
• Willing to work in US/UK night shifts.
• Basic computer knowledge required.

Responsibilities

• Handle inbound customer interactions professionally.
• Verify customer information and resolve queries on the first contact.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate customer records in CRM systems.
• Meet quality, productivity, CSAT, and AHT targets.

Skills

Customer Support

Inbound Voice

US Process

UK Process

CRM

CSAT

AHT

Escalation Management

First Call Resolution

BPO

Bengaluru

Job description

International Voice Process Premium Customer Support

Location: Sarjapura , Kengeri , Manyatha , Whitefield
Shift: Night Shift (US/UK Process)
CTC: 3.5 5.5 LPA + Incentives

Job Description

We are hiring Customer Support Executives for a Premium International Voice Process. This is an excellent opportunity for candidates with strong communication skills who are passionate about delivering exceptional customer service.

Roles & Responsibilities

• Handle inbound customer interactions professionally.
• Verify customer information and resolve queries on the first contact.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate customer records in CRM systems.
• Meet quality, productivity, CSAT, and AHT targets.

Eligibility

• Freshers and experienced candidates can apply.
• Excellent English communication skills.
• Willing to work in US/UK night shifts.
• Basic computer knowledge is required.

Key Skills

International Voice Process, Customer Support, Customer Service, Inbound Voice, US Process, UK Process, CRM, CSAT, AHT, First Call Resolution, Escalation Management, BPO, Bengaluru

Benefits

• CTC: 3.5 5.5 LPA + Performance Incentives
• Night Shift Allowance
• Cab Facility (as per company policy)
• 5-Day Working Week
• Career Growth Opportunities

Contact HR Mamatha @ 6360065685

Role

Non Tech Support - Voice / Blended