Hiring For Customer service UK voice process - Bangalore

Protiviti India; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Job summary

Protiviti India is seeking experienced Customer Service Associates for a 9-month project in Bangalore (Bannerghatta). The role focuses on handling premium inbound customer interactions for international banking products, ensuring first-contact resolution, and maintaining high compliance and quality standards.

The position requires Graduation and strong English communication. You will work to identify customer needs and meet KPIs while documenting interactions and supporting sales targets.

Qualifications

• Graduation is required.
• Excellent communication in English is essential.
• 2–8 years of relevant experience in customer service or bank interactions.

Responsibilities

• Handle inbound customer queries related to international banking products and services.
• Provide accurate, prompt, and empathetic customer support.
• Achieve first-contact resolution across customer interactions.
• Identify and recommend value-added banking products based on customer needs.
• Adhere to banking regulations, compliance requirements, and quality benchmarks.
• Maintain detailed and accurate interaction documentation.
• Meet assigned KPIs, productivity, and sales targets.
• Handle escalations professionally and resolve conflicts effectively.

Skills

Customer service

Inbound queries handling

English communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Job Summary

Experience : 2-8 years

Location : Bangalore (Bannerghatta)

We are hiring experienced Customer Service Associates for a 9 months project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs products, and maintaining strict compliance and quality standards.

Key Responsibilities

• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effective

Graduation is must

Candidate with excellent communication in English language can apply