Voice/ Escalation Executive

Prolific Hr Consultants; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Prolific Hr Consultants in Bengaluru is seeking a Voice Process Executive to handle customer queries via email, ensuring timely, accurate and policy-aligned responses. You will manage a high-volume queue, document interactions in the CRM, collaborate with internal teams and strive to meet daily response time and quality metrics.

Immediate notice period and office-based work. Experience in customer support email handling is preferred, with a professional tone and attention to detail essential for

Qualifications

• Experience in customer support email handling.

Responsibilities

• Respond to a high volume of customer emails daily.
• Maintain a professional tone and adhere to standard response templates.
• Accurately document customer interactions in the CRM system.
• Collaborate with internal departments for issue resolution.
• Meet or exceed daily response time and quality metrics

Job description

We are hiring for Voice Process

The Voice Process Executive will be responsible for handling customer queries, complaints, and requests via email. The role focuses on delivering timely, accurate, and professional responses in line with company policies and service standards. The candidate will be required to manage a queue of inbound customer emails, troubleshoot issues, elevate where necessary, and ensure customer satisfaction.

Key Deliverables:

• Respond to a high volume of customer emails daily.
• Maintain a professional tone and adhere to standard response templates.
• Accurately document customer interactions in the CRM system.
• Collaborate with internal departments for issue resolution.
• Meet or exceed daily response time and quality metrics

notice period : immediate

Location : Bangalore / Koramangala

Work mode : work from office