Voice Email Process Executive

H R Creations; Karnataka; On-site; INR 210,000 - 300,000; Full time

Job summary

H R Creations is seeking a Voice Email Process Executive to manage customer queries, complaints, and requests via email, delivering timely and professional responses in line with company policies.

The role requires excellent English writing, fast, accurate typing (30–40 WPM), familiarity with CRM software, and a strong customer-first attitude to maintain data integrity and close collaboration with internal teams.

Qualifications

• Excellent written communication skills in English.
• Typing speed of at least 30-40 WPM with accuracy.
• Prior experience in email/voice process is preferred.
• Familiarity with CRM software and MS Office.
• High attention to detail and customer-first attitude.

Responsibilities

• Handle customer service requests via email.
• Follow up on unresolved queries in a timely manner.
• Ensure adherence to response quality and turnaround time SLAs.
• Maintain confidentiality and data integrity at all times.
• Provide feedback to management for process improvement.

Skills

English proficiency

Typing speed 30-40 WPM

Attention to detail

Tools

CRM software

Job description

Scope of Work – Voice Email Process

The Voice Email Process Executive will be responsible for handling customer queries, complaints, and requests via email. The role focuses on delivering timely, accurate, and professional responses in line with company policies and service standards. The candidate will be required to manage a queue of inbound customer emails, troubleshoot issues, elevate where necessary, and ensure customer satisfaction.

Key Deliverables

• Respond to a high volume of customer emails daily.
• Maintain a professional tone and adhere to standard response templates.
• Accurately document customer interactions in the CRM system.
• Collaborate with internal departments for issue resolution.
• Meet or exceed daily response time and quality metrics.

Job Description (JD) – Voice/Email Process Executive

Position Title: Voice Email Process Executive

Department: Customer Support / Operations

Responsibilities

• Handle customer service requests via email.
• Follow up on unresolved queries in a timely manner.
• Ensure adherence to response quality and turnaround time SLAs.
• Maintain confidentiality and data integrity at all times.
• Provide feedback to management for process improvement.

Requirements

• Excellent written communication skills in English.
• Typing speed of at least 30-40 WPM with accuracy.
• Prior experience in email/voice process is preferred.
• Familiarity with CRM software and MS Office.
• High attention to detail and customer-first attitude.