International Voice Process Executive

Tech Mahindra; Electronic City; On-site; INR 300,000 - 500,000; Full time

Job summary

Tech Mahindra is seeking a customer service representative located in Bangalore, Electronic City. The role requires excellent communication skills and the ability to handle customer inquiries professionally and promptly, maintaining company standards.

Ideal candidates will demonstrate productivity, urgency in responses, and a proactive approach to problem-solving while portraying the company positively.

Responsibilities

• Demonstrates clear and polite written communication.
• Escalates customer issues appropriately.
• Maintains a positive and professional demeanor.
• Demonstrates knowledge of departmental resources.
• Annotate contact topic and actions in Amazon tools.
• Maintains email handle time while remaining friendly.
• Maintains productivity and quality standards.
• Seeks solutions and identifies trends.
• Demonstrates urgency for customer responses.
• Performs other duties as assigned.

Job description

Role & responsibilities

• Demonstrates clear and polite written communication
• Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Annotate contact topic and actions in Amazon tools
• Maintains email handle time, while remaining friendly and informative (after call email to customers)
• Maintains productivity and quality standards
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
• Demonstrates appropriate sense of urgency for customer responses
• All other duties as assigned

Job Location

Bangalore, Electronic City