Voice Coach Professional

TP; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in Mumbai is seeking a skilled Voice Coach to join our team. The ideal candidate will have 2 to 7 years of experience and a strong background in voice coaching, with excellent communication and interpersonal skills.

Responsibilities include developing coaching strategies, conducting training, collaborating with the sales team, and promoting a positive work environment. This role requires adaptability to a fast-paced setting and experience with international teams is a plus.

Qualifications

• Minimum 2 years of voice coaching or related field.
• Strong knowledge of CRM/ITES/BPO operations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience with international teams is a plus.

Responsibilities

• Develop and implement voice coaching strategies to enhance employee performance.
• Conduct regular training sessions to improve vocal quality and presentation skills.
• Collaborate with the sales team to analyze customer interactions and provide feedback.
• Create engaging content to promote positive work environment and team building activities.
• Monitor employee progress and offer constructive feedback to ensure continuous improvement.
• Stay updated with industry trends and best practices in voice coaching and customer service.

Skills

Voice coaching

CRM / IT-enabled services

Customer service

Excellent communication

Team collaboration

Job description

We are looking for a skilled Voice Coach to join our team in Mumbai. The ideal candidate will have 2 to 7 years of experience and a strong background in voice coaching, with excellent communication and interpersonal skills.

Roles and Responsibility

• Develop and implement effective voice coaching strategies to enhance employee performance.
• Conduct regular training sessions to improve vocal quality and presentation skills.
• Collaborate with the sales team to analyze customer interactions and provide feedback.
• Create engaging content to promote positive work environment and team building activities.
• Monitor employee progress and offer constructive feedback to ensure continuous improvement.
• Stay updated with industry trends and best practices in voice coaching and customer service.

Job Requirements

• Minimum 2 years of experience in voice coaching or a related field.
• Strong knowledge of CRM/IT enabled services/BPO operations and processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and organizational skills with attention to detail.
• Experience working with international teams and clients is an added advantage.