Voice coach - International

TP; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Kolkata, India, seeks a skilled Voice Coach to join our BPO team. The role focuses on designing and delivering training that improves voice quality and customer interactions, with coaching for individuals and groups.

Ideal candidates bring proven voice coaching experience, strong communication skills, and the ability to analyze feedback for continuous performance improvements in a fast-paced environment.

Qualifications

• Proven experience as a voice coach or in a related field, preferably in the BPO industry.
• Excellent communication and interpersonal skills to work with diverse groups.
• Strong analytical and problem-solving skills to analyze feedback.

Responsibilities

• Develop and implement training programs to enhance voice quality and performance.
• Conduct coaching sessions with individuals and teams to improve communication skills.
• Analyze customer feedback and provide constructive criticism for performance improvement.
• Collaborate with other departments to ensure consistent customer interactions.
• Stay updated with industry trends and best practices in voice coaching and training.
• Evaluate agent progress and provide recommendations for improvement.

Skills

Voice coaching

Communication

Training design

Feedback analysis

Interpersonal skills

Tools

Voice technology software

Job description

We are looking for a skilled Voice Coach to join our team in the BPO industry. The ideal candidate will have excellent communication skills and be able to train others on voice techniques.

Roles and Responsibility

• Develop and implement effective training programs to enhance voice quality and performance.
• Conduct coaching sessions with individuals and teams to improve their communication skills.
• Analyze customer feedback and provide constructive criticism to help agents improve their performance.
• Collaborate with other departments to ensure consistency in customer interactions.
• Stay updated with industry trends and best practices in voice coaching and training.
• Evaluate agent progress and provide recommendations for improvement.

Job Requirements

• Proven experience as a voice coach or in a related field, preferably in the BPO industry.
• Excellent communication and interpersonal skills are required to work effectively with diverse groups.
• Strong analytical and problem-solving skills are needed to analyze customer feedback and provide constructive criticism.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong organizational and time management skills to manage multiple tasks and projects.
• Experience with voice technology and software is an asset.