Voce and Accent Trainer Manager with a BPO in Andheri (E)

Ace Corporate Services; Mumbai; On-site; INR 750,000 - 1,100,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Rewards program

Supportive environment

Global exposure

Job summary

Ace Corporate Services in Mumbai invites an experienced VNA Trainer Manager to lead voice and accent training for our customer-facing teams. This full-time, on-site role emphasizes pronunciation, English fluency, and communication effectiveness to improve customer interactions.

You will collaborate with Operations, Quality and Learning & Development to create materials, assess performance, coach individuals, and maintain training records to drive ongoing language improvement.

Qualifications

• Graduate with 3–5 years of experience in VNA/training within a BPO or contact centre environment.
• Strong command of spoken and written English.
• Knowledge of phonetics and accent neutralization.
• Excellent presentation and stakeholder management skills.
• Experience with assessments and calibration sessions.

Responsibilities

• Conduct Voice & Accent training programs for new hires and existing employees.
• Deliver sessions on pronunciation, grammar, fluency, accent neutralization, and communication effectiveness.
• Assess employee communication skills and identify improvement areas.
• Provide one-on-one coaching to enhance language proficiency and customer interaction skills.
• Develop and update training materials, assessments, and learning resources.
• Collaborate with Operations and Quality teams to address communication-related performance gaps.
• Monitor trainee progress and maintain training records, reports, and performance metrics.
• Conduct refresher training and continuous learning initiatives to drive performance improvement.
• Ensure alignment with client communication standards and business requirements.

Skills

Voice & Accent Training

Communication Coaching

English Proficiency

Presentation & Facilitation

Stakeholder Management

Education

Graduate

Tools

MS Office

LMS platforms

Job description

VNA Trainer Manager with a leading BPO in Andheri East, Mumbai

Full-time | Work from Office

Preference for candidates currently based in Mumbai

About Co:

Co is a trusted provider of customer experience and business process management solutions, serving clients across the MEASA region. We combine operational excellence, technology-driven innovation, and a customer-centric approach to help organizations enhance service delivery and achieve sustainable growth. Our commitment to continuous improvement, employee development, and quality-driven performance enables us to deliver exceptional outcomes for both our clients and our people.

About the Role:

We are seeking a passionate and experienced Voice & Accent (VNA) Trainer to support the communication and language development of our customer-facing teams. The ideal candidate will be responsible for enhancing spoken English proficiency, accent neutralization, customer communication skills, and overall language effectiveness to improve customer interactions and business outcomes.

Working closely with Operations, Quality, and Learning & Development teams, the VNA Trainer will play a key role in building a confident and high-performing workforce.

Key Responsibilities:

• Conduct Voice & Accent training programs for new hires and existing employees.
• Deliver sessions on pronunciation, grammar, fluency, accent neutralization, and communication effectiveness.
• Assess employee communication skills and identify improvement areas.
• Provide one-on-one coaching and feedback to enhance language proficiency and customer interaction skills.
• Develop and update training materials, assessments, and learning resources.
• Collaborate with Operations and Quality teams to address communication-related performance gaps.
• Monitor trainee progress and maintain training records, reports, and performance metrics.
• Conduct refresher training and continuous learning initiatives to drive performance improvement.
• Ensure alignment with client communication standards and business requirements.

Requirements:

• Graduate with 35 years of experience as a Voice & Accent Trainer, Communication Trainer, or similar role within a BPO, Customer Service, or Contact Centre environment.
• Excellent command over spoken and written English.
• Strong understanding of phonetics, accent neutralization, pronunciation, and communication coaching techniques.
• Exceptional presentation, facilitation, and stakeholder management skills.
• Experience in conducting communication assessments and calibration sessions.
• Ability to analyze performance data and implement targeted training interventions.
• Proficiency in MS Office; familiarity with LMS platforms is an advantage.

What We Offer:

• Competitive Compensation Package
• Career Advancement Opportunities
• Recognition and Performance-Based Rewards
• Collaborative and Supportive Work Environment
• Exposure to Global Processes and Best Practices