Lead Voice and Accent Trainer

Guidehouse; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Immediate joining

Job summary

Guidehouse is seeking an experienced Voice & Accent Trainer in India to lead training for new hires and existing staff. The role focuses on pronunciation, intonation, grammar, and cultural communication, with hands-on coaching and ongoing development across teams.

The ideal candidate has 5+ years in voice and accent training, strong English proficiency, and experience with LMS and remote platforms. US shift compatibility and collaboration with cross-functional teams are expected.

Qualifications

• Graduate with no active backlogs (Diploma not accepted).
• Excellent command of English, both spoken and written.
• Strong knowledge of American or neutral accent.
• Minimum five years of voice and accent training experience, preferably in a BPO or corporate setting.
• Proven experience in training delivery, curriculum development, and feedback handling.

Responsibilities

• Conduct voice and accent training sessions for new hires and existing employees.
• Train on pronunciation, intonation, syllable stress, articulation, grammar, and cultural communication aspects.
• Assist employees with English language development and communication skills.
• Coach new hires during pre-process and training phases.
• Provide ongoing development through on-floor feedback and refresher sessions.
• Collaborate with Quality and Operations to drive continuous improvements.
• Customize training content for individuals and teams.
• Maintain training records and prepare progress reports for stakeholders.
• Monitor calls and provide on-floor feedback to agents.

Skills

Voice & Accent Training

Curriculum Development

Coaching

Presentation Skills

Interpersonal Skills

Customer Training

LMS Experience

Remote Training Platforms

MS Office

BPO Experience

Education

Bachelor's Degree

Tools

LMS

MS Office

Job description

What You Will Do:

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need:

• Excellent command of the English language, both spoken and written.
• Must be a graduate with no active backlogs (Diploma will not be considered)
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands-on experience facilitating training sessions tailored to B2B operational workflows.
• Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization

What Would Be Nice To Have:

• Certification in Voice and Accent training.
• Exposure to international voice processes.

Immediate Joiners are Preferred