Visa Operations Officer

Eagle Information Systems; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

StampMyVisa is seeking a Visa Operations professional to support and manage day-to-day visa-processing activities, ensuring accurate documentation and timely case updates.

The role involves coordinating with visa experts and internal teams, resolving routine issues, and contributing to smooth and efficient operations. A graduate degree and visa processing experience are preferred, with opportunities to improve service quality.

Qualifications

• Must have a graduate degree.
• Minimum 1 year of visa operations or visa processing experience.
• Practical understanding of visa application processes, documentation, and case tracking.
• Candidates with experience in travel agencies, visa consultancies, or travel-tech companies will be preferred.

Responsibilities

• Manage and track visa-processing orders to support accurate and timely service delivery.
• Ensure cases have clear, current status updates and follow up on pending documentation or actions.
• Respond to customer and partner queries through emails and order-related chats in a professional and timely manner.
• Maintain accurate and up-to-date visa documentation requirements on the business platform.
• Coordinate with visa experts and internal teams to ensure cases progress smoothly.
• Identify and elevate complex cases or customer concerns to the appropriate team member.
• Follow established processes and help maintain clear operational records and documentation.
• Support team training, workload coordination, and process improvements as required.
• Assist in preparing and updating SOPs and process documents.
• Identify recurring issues and suggest practical improvements to service quality and operational efficiency.

Skills

Communication skills

Attention to detail

Problem solving

Organization

Customer focus

Team collaboration

Education

Graduate degree

Job description

About StampMyVisa

StampMyVisa is a B2B visa-processing platform focused on making visa processing simpler and hassle-free for travel

businesses. Since 2017, the company has processed over 500,000 visas worldwide and serves more than 4,000 travel

agencies, online travel companies, MICE businesses, and corporate clients.

Role Summary

The Visa Operations professional will support and manage day-to-day visa-processing activities, ensuring accurate

documentation, timely case updates, and responsive customer service. The role involves coordinating with visa experts

and internal teams, resolving routine issues, and contributing to smooth and efficient operations.

Key Responsibilities

• Manage and track visa-processing orders to support accurate and timely service delivery.
• Ensure cases have clear, current status updates and follow up on pending documentation or actions.
• Respond to customer and partner queries through emails and order-related chats in a professional and timely manner.
• Maintain accurate and up-to-date visa documentation requirements on the business platform.
• Coordinate with visa experts and internal teams to ensure cases progress smoothly.
• Identify and elevate complex cases or customer concerns to the appropriate team member.
• Follow established processes and help maintain clear operational records and documentation.
• Support team training, workload coordination, and process improvements as required.
• Assist in preparing and updating SOPs and process documents.
• Identify recurring issues and suggest practical improvements to service quality and operational efficiency.

Qualifications & Experience

• Any graduate degree.
• Minimum 1 year of experience in visa operations or visa processing.
• Practical understanding of visa application processes, documentation, and case tracking.
• Candidates with experience in travel agencies, visa consultancies, or travel-tech companies will be preferred.

Required Skills

• Good written and verbal communication and coordination skills.
• Strong attention to detail and accuracy in handling documents.
• Problem-solving ability and confidence in managing multiple cases at a time.
• Good organizational skills and ability to meet deadlines.
• Customer-focused approach and willingness to learn and follow defined processes.
• Ability to work collaboratively with internal teams and elevate issues when needed.