Visa Operations Officer

BLS International; Mumbai City; Presencial; INR 180 000 - 240 000; Tempo integral

Resumo da oferta

BLS International Group seeks a diligent individual to handle document intake, verification, and data entry for visa processing services. You will assist applicants, agents, and internal teams while maintaining rigorous record-keeping and data protection standards.

The role emphasizes customer service excellence, clear communication, and the ability to manage queues in a busy VAC environment. Experience in visa processing is a plus, with opportunities for growth within the VAC team.

Qualificações

• Experience in customer service or visa industry preferred.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in record-keeping.

Responsabilidades

• Receive and review application documents from applicants/travel agents.
• Verify that all required documentation is complete and in accordance with the checklist.
• Enter applicant details accurately into the visa/attestation/consular processing system.
• Issue receipts and provide applicants with tracking numbers or acknowledgment slips.
• Respond to applicant inquiries regarding submission process and required documentation.
• Maintain accurate records and ensure proper handling of personal data.
• Support the Team Leader and VAC Manager in daily operational tasks and reporting.
• Manage queues and ensure an orderly and respectful environment at the VAC.

Conhecimentos

Customer service

Communication

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Role & responsibilities

• Receive and review application documents from applicants/travel agents.
• Verify that all required documentation is complete and in accordance with the checklist.
• Enter applicant details accurately into the visa/attestation/consular processing system.
• Issue receipts and provide applicants with relevant tracking numbers or acknowledgment slips.
• Respond to applicant inquiries regarding the submission process and required documentation.
• Maintain accurate records and ensure proper handling of personal and sensitive data.
• Support the Team Leader and VAC Manager in daily operational tasks and reporting.
• Manage queues and ensure an orderly and respectful environment at the VAC.

Preferred candidate profile

• Bachelors degree or equivalent
• 0 to 5 years of experience in customer service role or in visa industry (VAC or Embassy experience is a plus).