Visa Consultant

Grab That Trip; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

GrabThatTrip is a fast-growing travel startup looking for a Visa Sales Consultant to manage visa applications for clients traveling to diverse destinations. You will guide applicants through requirements, review documents, and coordinate with embassies to ensure smooth processing.

The role demands strong visa knowledge, excellent communication, and meticulous attention to detail in a fast-paced startup setting in Delhi. Experience with travel agencies is a plus.

Qualifications

• Must have strong understanding of visa documentation and processing procedures.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.
• Strong accountability and ownership mindset.
• Ability to manage multiple visa applications simultaneously.
• Customer-centric approach with problem-solving abilities.
• Proficiency in MS Office, CRM, and online documentation systems.

Responsibilities

• Handle end-to-end visa application processes for multiple countries.
• Guide customers regarding visa requirements, documentation, and eligibility.
• Review and verify documents to ensure accuracy and compliance.
• Coordinate with embassies, consulates, and visa processing agencies.
• Track applications and provide timely updates to clients.
• Resolve customer queries and concerns professionally.
• Maintain proper records and ensure process adherence.
• Take ownership of cases and ensure timely completion of applications.

Skills

Visa knowledge

Excellent communication

Attention to detail

Organizational skills

Accountability

Multitasking

Customer-centric approach

Education

Bachelor's degree in Travel and Tourism or related field

Tools

MS Office

CRM systems

Online documentation systems

Job description

GrabThatTrip is a fast-growing travel startup committed to making travel planning seamless and hassle-free. We specialize in curated travel experiences, visa assistance, and end-to-end travel solutions. We are building a team of passionate professionals who take ownership, deliver excellence, and provide exceptional customer experiences.

Role Overview

We are looking for a detail-oriented and customer-focused Visa Sales Consultant to manage visa application processes for clients traveling across various destinations. The ideal candidate should have strong knowledge of visa requirements, excellent communication skills, and the ability to handle applications accurately while ensuring a smooth customer experience.

Key Responsibilities

• Handle end-to-end visa application processes for multiple countries.
• Guide customers regarding visa requirements, documentation, and eligibility.
• Review and verify documents to ensure accuracy and compliance.
• Coordinate with embassies, consulates, and visa processing agencies.
• Track applications and provide timely updates to clients.
• Resolve customer queries and concerns professionally.
• Maintain proper records and ensure process adherence.
• Take ownership of cases and ensure timely completion of applications.

Requirements

• Strong understanding of visa documentation and processing procedures.
• Excellent verbal and written communication skills.
• High attention to detail and organizational skills.
• Strong accountability and ownership mindset.
• Ability to manage multiple applications simultaneously.
• Customer-centric approach with problem-solving abilities.
• Proficiency in MS Office, CRM and online documentation systems.

Qualifications

• Minimum 2 years of experience in visa processing and operations.
• Bachelor's degree in Travel and Tourism or related field.
• Experience working with travel agencies, visa consultants, or tour operators is an advantage.
• Ability to work independently in a fast-paced startup environment.