Virtual Relationship Manager-Insurance

Upstox; Thane; On-site; INR 300,000 - 500,000; Full time

Job summary

Upstox in Thane is seeking a Virtual Relationship Manager on a contract basis to engage with prospects and advise on health insurance plans, focusing on trust and clarity.

You will guide customers through policy features, eligibility, and the online purchase journey, while ensuring compliance with IRDAI guidelines and recording interactions in the CRM.

Qualifications

• 1–2 years of experience in insurance advisory or telesales.
• Strong communication and consultative skills.
• Proficiency in an additional Regional Indian language is a plus.
• Genuine customer-first orientation — ability to explain complex policy terms in simple language.

Responsibilities

• Connect with prospects to understand their health insurance needs, existing coverage, and family composition.
• Conduct a needs-based review — flag gaps in existing cover and recommend suitable plans.
• Explain policy features, exclusions, waiting periods, claim process, and premium structures clearly.
• Guide prospects through the online purchase journey — quote selection, proposal form, medical disclosures, and payment.
• Ensure all advice is compliant with IRDAI guidelines on advisory conduct and disclosure norms.
• Log every interaction, recommendation, and outcome accurately in the CRM.
• Meet defined targets on conversion, average handling time, and CSAT.
• Stay updated on product changes across insurer partners

Skills

Communication skills

Consultative selling

Telesales

Regional language (bonus)

Tools

CRM software

Job description

Title: Virtual Relationship Manager (Contract role)

Location: Thane

Work arrangement: 6 days work from office

About Upstox

At Upstox, we're building the future of investing — simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. We're not just moving fast — we're moving with purpose. If you thrive in a high-energy, high-impact environment, you're in the right place.

The Role: Virtual Relationship Manager

The Virtual Relationship Manager (VRM) will engage with prospects who have shown interest in health insurance products, understand their coverage needs, and provide unbiased, advisory-led guidance to help them choose the right plan. This is a consultative sales role — the focus is on building trust and clarity for the customer

What You'll Do

Connect with prospects to understand their health insurance needs, existing coverage, and family composition.

Conduct a needs-based review — flag gaps in existing cover and recommend suitable individual or family floater plans.

Explain policy features, exclusions, waiting periods, claim process, and premium structures clearly and accurately.

Guide prospects through the online purchase journey — quote selection, proposal form, medical disclosures, and payment.

Ensure all advice is compliant with IRDAI guidelines on advisory conduct and disclosure norms.

Log every interaction, recommendation, and outcome accurately in the CRM.

Meet defined targets on conversion, average handling time, and customer satisfaction (CSAT).

Stay updated on product changes across insurer partners

What we’re looking for

1-2 years of experience in insurance advisory or telesales, preferably health insurance/

Strong communication and consultative skills

Proficiency in an additional Regional Indian language is a plus

Genuine customer-first orientation — ability to explain complex policy terms in simple language.

Why This Role Rocks

You get to be the direct link between customers and their financial security, with a client-first approach — all while growing with one of India's fastest-scaling fintech platforms.

By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice , which outlines how Upstox collects, uses, and protects your Personal Information ("PI"). I accept Upstox's Prospective Employee Privacy Notice.