Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

Whizz; India; Remote; INR 700,000 - 900,000; Full time

Job summary

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video. You will help new and existing customers with bikes, batteries, accessories, plans, and payments, delivering friendly, accurate service.

Fluency in Hindi/Punjabi and English is required, along with 2+ years in customer support or sales. The role follows Pacific Time and requires strong CRM and multitasking skills.

Qualifications

• 2+ years of experience in customer support, sales or call center roles.
• Native or fluent Hindi / Punjabi; fluent English (C1–C2).
• Able to work on Pacific Time with live video support.
• Comfortable using CRM systems and productivity tools.

Responsibilities

• Assist customers remotely via a live video connection.
• Guide customers through signup, subscriptions, payments, and troubleshooting.
• Explain bike features, plans, pricing, and service options.
• Resolve routine service requests and coordinate with operations.

Skills

Customer service

Sales

Call center

Multitasking

Communication

Video support

Tools

CRM software

Productivity tools

Job description

Position: Virtual Customer Service Representative / Remote

Languages: English, Hindi / Punjabi (other languages are a plus)

Time Zone / Working Hours: This position follows Pacific Time (PT), aligned with San Francisco, CA (GMT-7).

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

Responsibilities

New customers

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers

Existing customers

• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication

• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long‑term relationships with our rider community

Requirements

• Native or fluent Hindi / Punjabi
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7)
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset