WhatsApp Chat Support Agent – Female Students Can Apply – 3 Hours Daily

SysTechCare Support; India; On-site; INR 80,000 - 121,000; Part time

Benefits offered by this job

Flexible schedule

Work from home

Structured onboarding & training

Certificates on completion

Job summary

SysTechCare is seeking a female student for part-time WhatsApp-based customer support. You will handle queries, resolve FAQs, and create simple tickets while maintaining a polite, helpful tone. This role requires 3 hours per day, 6 days a week, with flexible shifts from 10:00 AM to 11:00 PM IST.

Freshers are welcome, with training provided and a potential path to full-time roles based on performance. Work from home with a stable internet connection is required, and you will be evaluated on KPIs

Qualifications

• Current female student with ability to commit 3 hours daily.
• Strong written communication in English and/or Hindi.
• Fast and accurate typing at 35+ WPM.
• Comfort with chat-based support and basic ticketing tools.

Responsibilities

• Respond to WhatsApp messages with clear, empathetic communication.
• Follow templates, KB, and SOPs; escalate when required.
• Verify customer details, log interactions, update CRM.
• Track KPIs: response time, resolution, CSAT, adherence to schedule.
• Flag recurring issues to supervisor for improvement.
• Maintain data privacy and confidentiality.
• Participate in training sessions to stay updated.

Skills

WhatsApp chat proficiency

English & Hindi writing

Typing 35+ WPM

Attention to detail

Education

UG/PG student (female)

Tools

Zoho

Freshdesk

Zendesk

Job description

Job Summary

SysTechCare Support is looking for attentive, tech-comfortable female student part‑timers to provide fast, friendly, and accurate customer assistance over WhatsApp chat. You will resolve FAQs, route complex queries, create simple tickets, and keep customers delighted — all in just 3 hours a day, making it a perfect fit alongside classes, internships, or exam prep.

Key Responsibilities

• Respond to incoming WhatsApp messages with clear, empathetic, and solution-oriented communication.

• Follow pre-defined response templates, knowledge base articles, and SOPs; escalat when required.

• Verify customer details, log interactions, and update CRM/ticketing tools accurately.

• Track and meet daily/weekly KPIs: first response time, resolution rate, CSAT, adherence to schedule, and quality score.

• Proactively flag recurring issues, bugs, and customer feedback to the supervisor for continuous improvement.

• Maintain data privacy and confidentiality at all times, complying with internal security policies.

• Participate in short training/refresher sessions to keep scripts and product knowledge up to date.

Required Skills and Qualifications

• Current female student (UG/PG) with the ability to commit 3 hours daily.

• Excellent written English and/or Hindi (additional Indian languages are a plus).

• Typing speed of 35+ WPM with high accuracy.

• Strong grasp of WhatsApp Web/Desktop, Google Workspace/MS Office, and basic ticketing tools.

• Ability to follow structured scripts while personalizing tone as needed.

• High attention to detail, patience, and problem‑solving mindset.

• A quiet workspace, reliable smartphone/PC, and stable internet connection (minimum 20 Mbps recommended).

Experience

• 0–1 year of experience in customer support/chat/email support preferred, but freshers are welcome.

• Prior internship/volunteer experience in customer-facing roles is advantageous.

• Familiarity with CRM tools (e.g., Zoho, Freshdesk, Zendesk) is a bonus.

Working Hours

• 3 hours per day, 6 days a week (flexible shift windows available between 10:00 AM – 11:00 PM IST; final slot allocated post-selection).

• Weekend or evening availability is a plus.

• Occasional extended hours during peak periods (with additional pay) may be requested but are optional.

Knowledge, Skills, and Abilities

• Customer-first attitude with strong empathy and professionalism.

• Ability to multitask: handle multiple chat threads while maintaining quality and accuracy.

• Comfortable using canned responses, macros, and tagging systems.

• Quick learner with the ability to adapt to product/process changes.

• Strong sense of ownership and accountability for SLAs and quality metrics.

• Respect for data privacy, confidentiality, and compliance requirements.

Benefits

• Flexible, student-friendly schedule (only 3 hours daily).

• Work from home — save time and travel costs.

• Structured onboarding & continuous training.

• Performance incentives, bonuses, and certificates on successful completion.

• Experience letter & LinkedIn recommendation for top performers.

• Opportunity to transition into full-time roles based on performance and availability.

Why Join SysTechCare Support?

• Be part of a fast-growing, digital-first support team where your contribution is measurable and valued.

• Learn real-world customer success processes, tools, and KPIs — a strong addition to your resume.

• Supportive leadership, clear playbooks, and rapid feedback loops to help you grow quickly.

• Meritocratic environment — your performance speaks louder than tenure.