Customer Success Associate

TalentXO; Pune District; Hybrid; INR 300,000 - 500,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangement

Return-to-work friendly

Job summary

TalentXO in Pune is seeking a Customer Success Specialist to respond to WhatsApp inquiries, understand client needs, and gather item details for assessments. You will bridge sales and support to convert inquiries into bookings and coordinate with operations for service delivery.

This full-time hybrid role requires 1–3 years of experience, 2 days per week in office during training, and strong written/spoken communication. Flexible hours and a remote-friendly setup are offered.

Qualifications

• 1+ year experience owning customer relationships end-to-end.
• Experience handling WhatsApp-based enquiries.
• Ability to explain services and estimates clearly.
• Organised follow-through coordinating pickups with internal teams.
• Clear, patient communication both spoken and written.

Responsibilities

• Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment.
• Explain service options and technician estimates to arrange bookings.
• Coordinate pickup details and timing between customers and operations.
• Obtain customer approval for final quotes before work begins.
• Provide progress updates and manage return delivery expectations.
• Handle customer questions and concerns, escalating delivery or quality issues where needed.
• Maintain customer records, confirm delivery, and collect feedback.
• Remote working model; 8 hours login time daily.
• Bridge sales and support via WhatsApp; collaborate with operations and technical teams.

Skills

Customer Success

WhatsApp Sales & Support

Strong Communication

Organised follow-through

Clear written communication

Tools

WhatsApp

CRM

Job description

Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment

Explain service options and technician estimates to arrange bookings

Coordinate pickup details and timing between customers and operations

Obtain customer approval for final quotes before work begins

Provide progress updates and manage return delivery expectations

Handle customer questions and concerns, escalating quality or delivery issues where needed

Maintain customer records, confirm delivery, and collect feedback

Full-time commitment of 8 hours login time daily

The role bridges sales and support via WhatsApp

Collaboration with operations and technical teams for service delivery

CV not required for initial expression of interest

Experience: 1–3 years · Hybrid, 2 days in office · 6 days a week · Notice period up to 30 days

Roles & Responsibilities

• Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment
• Explain service options and technician estimates to arrange bookings
• Coordinate pickup details and timing between customers and operations
• Obtain customer approval for final quotes before work begins
• Provide progress updates and manage return delivery expectations
• Handle customer questions and concerns, escalating quality or delivery issues where needed
• Maintain customer records, confirm delivery, and collect feedback
• Full-time commitment of 8 hours login time daily
• Remote working model
• The role bridges sales and support via WhatsApp
• Collaboration with operations and technical teams for service delivery
• CV not required for initial expression of interest

Requirements

Ideal Candidate

• Strong Customer Success / WhatsApp Sales & Support Profile with clear, patient communication and organised follow-through
• Mandatory (Experience 1): Must have 1+ years experience owning the customer relationship end-to-end — from first enquiry through to service completion and delivery.
• Mandatory (Experience 2): Must have experience handling customer enquiries over WhatsApp (or similar chat/messaging), understanding needs, collecting details, and converting suitable enquiries into bookings.
• Mandatory (Skill 1): Must be able to explain a service and estimates clearly, answer questions, and help a customer decide, with a mix of soft sales and support.
• Mandatory (Skill 2): Must have organised follow-through — coordinating pickup/delivery timing with customers and internal teams, sharing quotes, obtaining approvals, and keeping customers informed on progress.
• Mandatory (Skill 3): Must be able to handle customer questions and concerns, escalating delivery or quality issues to the right team, and communicate the agreed resolution, checking facts with the team before making promises.
• Mandatory (Tools): Must be comfortable using WhatsApp and digital customer records, keeping clear records, follow-ups, delivery confirmations, and collecting feedback.
• Mandatory (Communication): Must have clear, patient, customer-friendly communication (spoken and written).
• Mandatory (Note): Fully remote role with flexible hours (8 hours of login time).
• Mandatory (Location): Must be based in Pune. This is a hybrid role requiring 2 days/week in office, including during the training period.
• Preferred ( Experience): Experience in a service business (repair/restoration/home services/D2C), or prior WhatsApp-based sales/support.

Benefits

• Flexible hours
• Remote work arrangement
• Return-to-work friendly (maternity/caregiving breaks welcomed)