Technical Support Representative (India)

Wing Assistant

New Delhi

Remote

INR 300,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Upskilling opportunities

100% Work-from-home

100% Work-From-Home

Supportive Team

Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

A dynamic remote work company is seeking a Technical Support Representative to assist customers with IT issues and onboarding. Candidates need at least 1 year of experience in tech support, excellent English skills, and the ability to work US hours. This remote role includes benefits like paid training and upskilling opportunities.

Qualifications

At least 1 year of experience in technical support.
Strong verbal and written communication skills.
Ability to work on a graveyard shift.
Tech-savvy with familiarity of desktop sharing, cloud services, CRM, and VoIP.
Experience with word-processing software and spreadsheets (MS Office).
Knowledge of online calendars and scheduling (Google Calendar).
Proactive and detail-oriented.
Able to work overnight shifts.

Responsibilities

Troubleshoot IT issues and provide support via multiple channels.
Assist customers through onboarding and product interactions.
Document and track customer interactions in the CRM.
Guide customers through initial interaction with the platform/product.
Assist onboarding of customers onto the platform with walkthrough workflows and FAQs.
Document customer interactions in the CRM and keep records up to date.
Use the client’s ticket system to track service requests and feedback.

Skills

Excellent English communication skills

Technical troubleshooting

Organizational skills

Proactive problem-solving

MS Office

Google Calendar

Attention to detail

Graveyard shift readiness

Tools

MS Office

CRM software

VoIP technologies

Cloud services

MS Office

Google Calendar

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to ensure you receive our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience.

Technical Support Representative (Remote)

Wing is on a mission to redefine the future of work for companies worldwide, aiming to be the one-stop shop for companies building world-class teams and placing their operations on autopilot.

We are looking for a Technical Support Representative to start immediately.

Duties and Responsibilities

Troubleshoot IT issues (e.g., login, password reset, remote access trackers not working, etc.)
Provide tech support via phone, email, and chat
Help provide, update, and regularly send out invoices
Guide customers through the initial stages of interaction with the platform/product
Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
Document customer interactions in the CRM and keep records up to date
Use the client's ticket system to track service requests and customer feedback

Qualifications

At least 1 year of proven experience as a Technical Support Representative
Excellent English communication skills, both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech-savvy and familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive and confident with keen attention to details
Able to work on a graveyard shift

Technical Requirements