Collections Specialist (Hindi/Punjabi speaker) | Remote

Whizz; India; Remote; INR 300,000 - 550,000; Full time

Benefits offered by this job

Performance bonuses

Friendly team

Global exposure

Job summary

Whizz is seeking a Collections Specialist to join our remote team, monitoring overdue accounts and securing timely payments while maintaining detailed records and delivering excellent customer service.

You will collaborate with departments to resolve issues, prepare progress reports, and ensure adherence to collection laws and regulations. This role offers growth within an international team and a flexible work setup.

Qualifications

• 1+ years of experience in Collections.
• Fluent English (C1 level).
• Knowledge of Hindi/Punjabi.
• Proficiency with MS Office and Google Workspace.
• Strong negotiation and customer service skills.
• High attention to detail and reliable internet.

Responsibilities

• Monitor and track overdue accounts and secure timely payments.
• Maintain accurate records of delinquent accounts, payment arrangements, communications and invoices.
• Provide exceptional customer service while pursuing collections goals.
• Collaborate with departments to resolve issues and disputes.
• Prepare regular reports on debt collection activities and progress.
• Ensure compliance with state and federal collection laws and regulations.

Skills

English (C1)

Hindi

Punjabi

Negotiation

Customer service

Attention to detail

Tools

Microsoft Office

Google Workspace

Job description

Position

Collections Agent

Location

Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level