Customer Success Associate

TalentXO; Maharashtra; À distance; INR 279 000 - 502 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Remote work arrangement

Return-to-work friendly

Résumé du poste

TalentXO is seeking a customer success and sales support professional to respond to WhatsApp enquiries, understand customer needs, and collect item details for assessment.

You will explain service options and estimates, coordinate pickups with operations, and obtain approvals to finalize bookings. This is a fully remote role with 8 hours login time daily.

Qualifications

• Minimum 1 year of end-to-end customer relationship experience.
• Experience handling WhatsApp or similar chat-based enquiries.
• Ability to explain services and estimates clearly to customers.
• Strong organization to coordinate pickups, quotes, and approvals.
• Excellent spoken and written communication with customers.

Responsabilités

• Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment
• Explain service options and technician estimates to arrange bookings
• Coordinate pickup details and timing between customers and operations
• Obtain customer approval for final quotes before work begins
• Provide progress updates and manage return delivery expectations
• Handle customer questions and concerns, escalating quality or delivery issues where needed
• Maintain customer records, confirm delivery, and collect feedback
• Full-time commitment of 8 hours login time daily
• Remote working model
• The role bridges sales and support via WhatsApp
• Collaboration with operations and technical teams for service delivery
• CV not required for initial expression of interest

Connaissances

Customer relationship management

Soft sales

Organised follow-through

Clear communication

Outils

WhatsApp

CRM tools

Description du poste

Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment

Explain service options and technician estimates to arrange bookings

Coordinate pickup details and timing between customers and operations

Obtain customer approval for final quotes before work begins

Provide progress updates and manage return delivery expectations

Handle customer questions and concerns, escalating quality or delivery issues where needed

Maintain customer records, confirm delivery, and collect feedback

Full-time commitment of 8 hours login time daily

The role bridges sales and support via WhatsApp

Collaboration with operations and technical teams for service delivery

CV not required for initial expression of interest

This is a remote position.

Roles & Responsibilities

• Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment

• Explain service options and technician estimates to arrange bookings

• Coordinate pickup details and timing between customers and operations

• Obtain customer approval for final quotes before work begins

• Provide progress updates and manage return delivery expectations

• Handle customer questions and concerns, escalating quality or delivery issues where needed

• Maintain customer records, confirm delivery, and collect feedback

• Full-time commitment of 8 hours login time daily

• Remote working model

• The role bridges sales and support via WhatsApp

• Collaboration with operations and technical teams for service delivery

• CV not required for initial expression of interest

Requirements

Ideal Candidate

• Strong Customer Success / WhatsApp Sales & Support Profile with clear, patient communication and organised follow-through
• Mandatory (Experience 1): Must have 1+ years experience owning the customer relationship end-to-end - from first enquiry through to service completion and delivery.
• Mandatory (Experience 2): Must have experience handling customer enquiries over WhatsApp (or similar chat/messaging), understanding needs, collecting details, and converting suitable enquiries into bookings.
• Mandatory (Skill 1): Must be able to explain a service and estimates clearly, answer questions, and help a customer decide, with a mix of soft sales and support.
• Mandatory (Skill 2): Must have organised follow-through - coordinating pickup/delivery timing with customers and internal teams, sharing quotes, obtaining approvals, and keeping customers informed on progress.
• Mandatory (Skill 3): Must be able to handle customer questions and concerns, escalat delivery or quality issues to the right team, and communicate the agreed resolution, checking facts with the team before making promises.
• Mandatory (Tools): Must be comfortable using WhatsApp and digital customer records, keeping clear records, follow-ups, delivery confirmations, and collecting feedback.
• Mandatory (Communication): Must have clear, patient, customer-friendly communication (spoken and written).
• Mandatory (Note): Fully remote role with flexible hours (8 hours of login time).
• Mandatory (Location): Must be residing in Maharashtra (Pune preferred), to attend the first month of training in Pune and remain accessible for urgent, in-person requirements.
• Preferred ( Experience): Experience in a service business (repair/restoration/home services/D2C), or prior WhatsApp-based sales/support.

Experience: 1-3 years · Remote · 6 days a week · Notice period up to 30 days

Benefits

• Flexible hours
• Remote work arrangement
• Return-to-work friendly (maternity/caregiving breaks welcomed)