Verification Specialist - (Voice Process ) Mumbai

First Advantage; Mumbai; Hybrid; INR 240,000 - 420,000; Full time

Job summary

First Advantage in Mumbai, India, is seeking a background verification associate to manage inbound and outbound calls for employment and education verifications. You will obtain and verify reference information, update records, and respond to inquiries about background checks.

The role requires strong English communication and basic computer skills, with night shift or shifting schedules possible. Remote work option is not specified.

Qualifications

• Experience doing inbound calls/transactions is recommended.
• Excellent command of English and ability to conduct conversational interviews.
• Proficiency with basic computer applications (MS Office, web browsers).

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties as assigned (calling specific organizations/schools as requested by clients and referees for clarification).
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments.
• Update database and complete verification report.
• Other duties may include setting up client orders, completing database checks, and quality checks.

Skills

Inbound calls

Customer service

Tools

Microsoft Office

Web browsers

Job description

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful:

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule