Verification Specialist (Voice Process) - Bangalore

First Advantage Global Operating Center (GOC); Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

LM Wind Power / GE is seeking a Verification Specialist in Bengaluru, India. The successful candidate will manage inbound and outbound calls for reference verifications and provide detailed reports. Attention to detail and analytical skills are crucial.

Candidates should have at least two years of college experience or relevant BPO experience. Proficiency in English and the ability to work night shifts are necessary. The company promotes equal opportunity and diversity in the workplace.

Qualifications

• Experience doing inbound calls/transactions is recommended but not required.
• Able to work remotely in the night shift and/or shifting schedules.
• Willing to work on a night shift schedule.

Responsibilities

• Manage inbound and outbound calls for employment, education and other reference verifications.
• Obtain verification and reference information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within the database.
• Answer telephone and email inquiries from candidates and clients concerning status of background checks.
• Perform other duties and responsibilities as assigned.

Skills

Attention to detail

Analytical skills

English language proficiency

Education

At least two years in college

BPO experience

Tools

Microsoft Office

Web browsers

Job description

What You'll Do

A successful Verification Specialist will be mainly responsible for answering inbound and outbound calls for references, education, credential and employment verification. The candidate must have excellent attention to detail and a high level of analytical skills to provide a comprehensive report to the client.

• Manage inbound and outbound calls for employment, education and other reference verifications.
• Obtain verification and reference information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within the database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transfer calls to appropriate departments.
• Update database and complete verification report.
• Other duties may be required such as setting up client orders, completing database checks, work allocation duties, and quality checks.

What You Will Need to be Successful

Candidate must have at least two years in college or one year in college with BPO experience. Experience doing inbound calls/transactions is recommended but not required.

What You May Need to be Successful

• Requires excellent command of the English language and the ability to handle conversational interviews.
• Proficiency in basic computer applications, e.g., Microsoft Office and Web browsers.
• Able to work remotely in the night shift and/or shifting schedules.
• Willing to work on a night shift schedule.

Equal Employment Opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions are based solely on qualifications, merit, and business needs. We do not discriminate based on race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.