Operations Specialist (Voice Process) - Bangalore

Sterling Information Resources (i); Bengaluru; Remote; INR 276,000 - 482,000; Full time

Job summary

Sterling Information Resources (i) in Bengaluru, India is seeking an Operations Specialist to handle inbound and outbound calls for employment, education, and other reference verifications, delivering accurate reports with strong attention to detail.

The role requires comfortable night-shift work from a remote setup, proficiency with basic computer applications (MS Office, web browsers), and excellent English communication.

Qualifications

• Experience with inbound calls or transactions is recommended.

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification information via phone, fax, mail.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer inquiries from candidates and clients concerning background check status.
• Coordinate with other departments regarding background checks.
• Transfer calls to appropriate departments.
• Update database and complete verification reports.
• Set up client orders and perform database checks.

Skills

Inbound calls

Phone call handling

Tools

Microsoft Office

Web browsers

Job description

Job Summary

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful:

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft Office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a Night Shift schedule