Hiring For Operations Specialist (Voice Process)

First Advantage; Thane; Hybrid; INR 300,000 - 600,000; Full time

Job summary

First Advantage in Thane, India, is seeking a detail-oriented verifier to manage inbound and outbound calls for employment, education and other reference verifications. You will obtain verification information via phone, fax, or email and coordinate with referees for clarification.

In this role, you will update contact information in the database, respond to candidate and client inquiries about status, and perform quality checks to ensure accurate verification reports are issued.

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned (call out to specific organization/school as requested by a client and referees for clarification).
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments.
• Update database and complete verification report.
• Other duties may be required such as setting up client orders, completing database check, work allocation duties, quality checks.

Job description

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks