Operations Specialist (Non Voice Process) - Mumbai

First Advantage Corporation; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

First Advantage Corporation in Mumbai is seeking an Operations Specialist (Non-Voice) to handle verification calls for employment, education, and references. You will gather verification data and ensure accuracy in the background check process.

The role requires strong attention to detail and solid communication, with coordination across departments to generate detailed verification reports.

Qualifications

• Experience handling inbound/outbound calls for verification processes.
• Excellent attention to details and analytical reporting.
• Ability to coordinate with multiple departments and update databases.
• Experience with background check or reference verification is a plus.

Responsibilities

• Manage inbound and outbound calls for employment, education and reference verifications.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer inquiries from candidates and clients regarding status of background checks.
• Coordinate with other departments via phone and email.
• Transfer calls to appropriate departments.
• Update database and complete verification report.
• Set up client orders, complete database checks, and assist with work allocation.

Skills

Attention to detail

Analytical thinking

Effective communication

Data entry

Job description

Operations Specialist (Non Voice Process) - MumbaiWe use cookies to make the safest and most effective website possible.### Operations Specialist (Non Voice Process) - MumbaiApply: IN\\_Mumbai\\_Office: Full time: Posted 3 Days Ago: R10588**What You'll Do** A successful **Operations Specialist** will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client. **Responsibilities:*** Manage Inbound and Outbound calls for employment, education and other references verifications.* Obtain Verification and references information via phone, fax, mail, etc.* Investigate and confirm reference credibility.* Update reference contact information within database.* Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.* Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)* Coordinate with other departments via phone and email regarding the status of the background check.* Transferring calls to appropriate departments* Update database and complete verification report.* Other duties may be required such as:* Setting up client orders* Completing database check* Work allocation duties