Verification Specialist (Non Voice Process) - Bangalore

First Advantage; Bengaluru Urban; Hybrid; INR 300,000 - 450,000; Full time

Benefits offered by this job

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, award-winning manager development program

Job summary

First Advantage is seeking a Verification Specialist to manage inbound and outbound calls for reference and credential verifications. The ideal candidate will possess excellent analytical skills and attention to detail, providing comprehensive reports to clients.

This role involves investigating reference credibility, updating databases, and answering queries about background check status. A key component of the job is the ability to work on a night shift schedule. The company promotes a culture of teamwork and integrity.

Qualifications

• Experience with inbound calls/transactions is recommended.
• Ability to conduct conversational interviews.
• Willingness to work remotely on night shifts.

Responsibilities

• Manage Inbound and Outbound calls for verifications.
• Investigate and confirm reference credibility.
• Update database and complete verification reports.

Skills

Attention to detail

Analytical skills

Excellent command of English

Computer proficiency

Tools

Microsoft Office

Job description

What You’ll Do

A successful VERIFICATION SPECIALIST will answer Inbound and Outbound calls for references, education, credential and employment verification. The candidate must have excellent attention to detail and strong analytical skills to provide comprehensive reports to the client.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other reference verifications.
• Obtain verification and reference information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties as assigned, including contacting organizations/schools or referees for clarification.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transfer calls to appropriate departments.
• Update database and complete verification reports.
• Other duties may include:
• Setting up client orders.
• Completing database checks.
• Work allocation duties.
• Quality checks.

What You Will Need To Be Successful

• Experience with inbound calls/transactions is recommended (but not required).

What You May Need To Be Successful

• Excellent command of English and ability to conduct conversational interviews.
• Proficiency with basic computer applications, e.g., Microsoft Office and web browsers.
• Willingness to work remotely on a night shift and/or shifting schedules.
• Ability to work on a NIGHT SHIFT schedule.

Why Join Us at First Advantage

At First Advantage, team members are united around a noble purpose: helping organizations safeguard their workplaces and manage risk. The company’s culture is shaped by its core values—Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired—empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Equal Employment Opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.