Operations Specialist (Non Voice Process) - Mumbai

First Advantage; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

First Advantage is seeking an Operations Specialist in Maharashtra, India, to handle verification calls for employment, education, and references, and to deliver accurate reports to clients. The role requires meticulous attention to detail and strong analytical skills to ensure credible verification data.

You will manage inbound/outbound verifications, communicate with candidates and clients, and coordinate with multiple departments to resolve status updates and complete database entries.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments.
• Update database and complete verification report.
• Other duties: Setting up client orders; Completing database check; Work allocation duties; Quality checks.

Job description

What You'll DoA successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.Responsibilities:Manage Inbound and Outbound calls for employment, education and other references verifications.Obtain Verification and references information via phone, fax, mail, etc.Investigate and confirm reference credibility.Update reference contact information within database.Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)Coordinate with other departments via phone and email regarding the status of the background check.Transferring calls to appropriate departmentsUpdate database and complete verification report.Other duties may be required such as:Setting up client ordersCompleting database checkWork allocation dutiesQuality checksWe have great people here and are looking for more. Come join us!Fraud AlertFirst Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.Follow us:FacebookInstagramLinkedInXYouTubeEqual Employment Opportunities at First AdvantageFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.